Morgaine Byrd
Acworth,GA
Summary
Accomplished Chocolatier with a proven track record at Scoops Ice Cream, enhancing customer satisfaction and sales through innovative chocolate collections and exceptional service. Skilled in food safety regulations and staff training, demonstrating a keen eye for detail and a commitment to quality. Expert in catering to customer needs with allergy awareness and personalized consultations. Hardworking individual bringing strong understanding of food safety and equipment oversight into daily work. Special skill leveraging terrific team management and organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Chocolatier
Scoops Ice Cream
06.2022 - 05.2023
- Packaged chocolate items for buyer consumption.
- Made confections by hand.
- Provided exceptional customer service by offering personalized consultations for special occasion orders like weddings or corporate gifts.
- Designed limited edition collections around festive themes that became popular among customers leading to increased sales.
- Conducted regular inventory checks for efficient stock management, minimizing ingredient spoilage or shortages.
- Kept work areas clean, neat and organized to promote safety, productivity and team success.
- Trained new employees on company protocols, safety procedures and chocolate making techniques resulting in seamless integration into the team.
- Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
- Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.
Ice Cream Scooper
Four Fat Cows
12.2021 - 05.2022
- Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
- Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
- Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Provided exceptional customer care through active listening skills and addressing concerns promptly.
- Operated cash registers and processed payments accurately.
- Greeted customers upon entering the store, creating a welcoming atmosphere that encouraged repeat business.
- Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.
Education
High School Diploma -
North Cobb High School
Kennesaw, GA05.2023
Skills
- Catering experience
- Packaging
- Food Safety Regulations
- Allergy awareness
- Chocolate decoration
- Product Inspection
- Staff Training
Timeline
Chocolatier
Scoops Ice Cream
06.2022 - 05.2023
Ice Cream Scooper
Four Fat Cows
12.2021 - 05.2022
High School Diploma -
North Cobb High School