Darius Davis
Orange Park
Summary
Started as a regular shift leader, but over the years I’ve also been acting GM a couple times to help my District Manager run operations.
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
5
5
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
Orange Park
04.2021 - Current
- Supervised daily operations and ensured smooth workflow during busy shifts.
- Trained new team members on service standards and operational procedures.
- Managed inventory levels and restocked supplies to meet customer demand.
- Delivered excellent customer service by addressing inquiries and resolving issues.
- Maintained cleanliness and safety standards in food preparation areas.
- Assisted in training new employees on shift operations.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Assisted general manager with operations game plan and company initiatives implementation.
- Managed daily workflow and scheduled staff for adequate coverage.
- Planned and managed resources to consistently meet production, quality, and cost goals.
- Analyzed sales data on a weekly basis in order to identify trends or opportunities for improvement.
Education
Orange Park High School
Orange Park, FLSkills
- Staff training
- Inventory management
- Customer service
- Workflow optimization
- Compliance adherence
- Operational planning
- Sales analysis
- Resource management
- Problem solving
- Effective communication
- Team building
- Task delegation
- Performance monitoring
- Conflict resolution
- Flexible schedule
- Production reporting
- Team collaboration and leadership
- Daily workflows
- Customer service focus
- Policy and procedure enforcement
- Employee relations
- Positive attitude
- Shift leadership
- Assigning work
- Shift checklists
- Training assistance
- Staff education and training
Affiliations
- Was a part of a training team to open a new location in Ocala FL.
References
References available upon request.
Timeline
Shift Leader
Tropical Smoothie Cafe
04.2021 - Current
Orange Park High School