Forward-thinking professional confident in leading team members, managing schedules and coordinating resources. Keeps projects on-track with decisive supervision and quick problem-solving. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Assist with internal resources, third party relationships and vendors for the successful execution of the department
Review all incoming Request for Proposals (RFP’s) received from brokers and sales teams on medical and ancillary quotes
Communicate appropriately and accurately with the BSR/RSM teams on pending items needed to complete the request
Follow business processes, send RFP to carriers, and timely follow up maintaining business TAT
Assigned tasks to associates to fit skill levels and maximize team performance.
Generate quote using appropriate quoting systems (Benefix, Healthconnect, carrier portals) and processes
Track, log, and follow -up on quotes requested that must be sent to the carrier for rates and update all relevant systems until the requested proposal is received and sent to Broker/Sales Team
Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
Project & Activity Coordinator
Covington Senior Living
Raleigh, NC
06.2021 - 01.2023
Maintained records of activities and analyzed feedback from participants
Designed programs to encourage entertainment, relaxation, socialization, and fulfillment
Handled budgetary concerns, & controlled cost
Planned & Organized various activities and projects from holiday parties, fundraisers, camps, crafts, music, recreation and sports throughout all phases of the project life cycle
Trained and managed assistants and delegated tasks for staff members while also teaching and mentoring, empowering the team, communicating, controlling change and building relationships to foster overall customer satisfaction.
Coordinated calendars, shifts and activity schedules with staff
Organized services such as transportation, event security, and catering