DARIUS Paulk
Columbia,SC
Summary
As a seasoned manager with 7+ years in the sales and customer service industry, I have consistently driven high-performance teams to exceed financial targets and deliver exceptional customer service. The ability to lead a team with diverse skills and responsibilities is my passion and what separates me from the rest. With my success in management, I am seeking to bring my leadership and results-driven approach to a dynamic organization poised for growth.
Overview
5
5
years of professional experience
Work History
Flagship Branch Manager (460+Fleet)
Enterprise Rent-A-Car
Columbia, SC
06.2020 - Current
- Held 30% fleet growth for fiscal year 2023
- 3-6 month customer service score of 89+
- Triple Crown Winner for Q3 in fiscal year 2023 (3-month average of being #1 in the four core areas of the business: Sales, Service, Retention, and Growth)
- 3 Branch Manager Promotions
- Branch Manager of the Month 5x's
- Acquired and retained a major body shop which contributes to 75% of the branch's overall business
Branch Manager (300 Fleet)
Enterprise Rent-A-Car
Columbia, SC
09.2019 - 05.2020
- Generated 25% growth from previous year-to-date numbers
- 3-6-9 month service score of 89 (4 points above corporate average)
- 2 Branch Manager promotions
- Increased the branch's net profits by 20% within my management
- Triple Crown Winner
Branch Manager (210 Fleet)
Enterprise Rent-A-Car
West Columbia, SC
01.2019 - 09.2019
- Generated 20% fleet growth from the previous month-to-date numbers
- 3-month customer service score of 90+ (5 points above corporate average)
- 100% retained all my employees
- 1 Assistant Manager Promotion
- Branch Manager of the Month 2x's
- Triple Crown Winner
Education
Bachelor of Science in Business Administration - Business Administration and Marketing
University of South Carolina
Columbia, SC12.2016
Skills
- Relationship Building and Management
- Customer Service
- Training and Development
- Client Relationship Management
- Customer Relationships
- Operations Management
- Sales Management
- Business Development
Affiliations
- University of South Carolina Football Team 2014-2016
Accomplishments
- Won the General's/Challenger's Coin from Lt. General Cloutier during the Ft. Jackson boot camp while playing for the University of South Carolina Football team
Leadership Expertise
· Successfully manage day-to-day operations which consisted of exceeding sales targets, driving customer service, and eliminating controllable costs to maximize the profits of the business.
· Recruiting, training, and leading a team of diverse employees while also providing guidance, support, and performance feedback to ensure the team meets its objectives/goals.
· Building and sustaining lasting relationships with different accounts, promoting trust and satisfaction throughout the interactions.
· Daily audits of the operation to ensure employees are underwriting properly and to eliminate any unlimited liability towards the brand of the business.
Timeline
Flagship Branch Manager (460+Fleet)
Enterprise Rent-A-Car
06.2020 - Current
Branch Manager (300 Fleet)
Enterprise Rent-A-Car
09.2019 - 05.2020
Branch Manager (210 Fleet)
Enterprise Rent-A-Car
01.2019 - 09.2019
Bachelor of Science in Business Administration - Business Administration and Marketing
University of South Carolina