Darius Thelusma
Cambria Heights,New York
Summary
Results-driven Shift Lead with expertise in team leadership, customer relationship management, and effective communication. Proven track record in enhancing operations and delivering exceptional guest service.
Overview
5
5
years of professional experience
Work History
Shift Lead
Duane Reade By Walgreens
Bayside, New York
10.2022 - Current
- Supervised daily operations and team performance in fast-paced retail environment.
- Trained new staff on company policies and customer service standards.
- Managed inventory levels, ensuring products were stocked and organized effectively.
- Assisted customers with inquiries, providing accurate product information and support.
- Implemented merchandising strategies to enhance product visibility and sales appeal.
- Resolved customer complaints quickly, maintaining high satisfaction levels in store.
- Monitored cash handling procedures to ensure accuracy during transactions and closings.
- Assisted in the training of new employees.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Handled cash register transactions accurately while providing excellent customer service.
Usher
Regal Cinemas
Flushing, New York
01.2021 - 05.2022
- Welcomed guests and ensured a positive cinema experience.
- Guided patrons to their assigned seating areas efficiently.
- Monitored audience behavior to maintain a safe environment.
- Assisted in ticket scanning and collection at entry points.
- Provided information about movie schedules and amenities.
- Collaborated with team members during peak showtimes.
- Managed crowd flow during busy events and premieres.
- Addressed guest inquiries and resolved minor issues promptly.
- Answered questions from guests about events, venues, times.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Verified tickets for entry into the venue.
- Assisted with seating patrons in a courteous and efficient manner.
- Collected tickets at entrances and exits when required.
- Distributed programs and other materials to guests as needed.
- Provided client service by distributing programs, answering patrons' questions and selling tickets and merchandise.
- Assisted in ticket sales.
- Informed security of any suspicious activity or persons on premises.
- Directed crowds away from restricted areas or hazardous locations.
- Assisted vendors in setting up merchandise stands prior to start of events.
- Checked coats and bags for prohibited items before allowing entry into the venue.
- Processed admission payments and provided tickets.
- Organized volunteer teams to assist with ushering duties.
- Maintained positive working relationship with fellow staff and management.
Education
High School Diploma -
High School For Arts And Business
Corona, NY06-2019
Skills
- Team leadership
- Employee training
- Visual merchandising
- Cash handling
- Inventory management
- Customer relationship management
- Problem solving
- Effective communication
- Conflict resolution
- Time management
- Workflow optimization
- Process improvement
- Relationship management
- Staff supervision
- Guest service
- Shift leadership
- Knowledge sharing
- Loss prevention
Timeline
Shift Lead
Duane Reade By Walgreens
10.2022 - Current
Usher
Regal Cinemas
01.2021 - 05.2022
High School Diploma -
High School For Arts And Business