Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Darius Walker

Biloxi,MS

Summary

Dynamic and results-driven professional with extensive experience at Beau Rivage, excelling in reservation management and customer service. Proven ability to resolve conflicts and coordinate travel arrangements efficiently. Recognized for delivering exceptional guest experiences and leveraging booking software to enhance operational effectiveness. Committed to teamwork and maintaining a professional appearance.

Overview

13
13
years of professional experience

Work History

Host Coordinator

Beau Rivage
Biloxi, MS
04.2025 - Current
  • Answered phones promptly to record and confirm reservations.
  • Collected reservation information and communicated updates to guests via mobile device or in-person.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Assisted Executive/Marketing Executive hosts in their daily requests. I book Hotel Rooms, Dining, Promotional Events, Charter Flights, Fine Dining requests, and more.
  • Knowledge in various booking programs such as Patron Management, Opera, Ice, 7 Rooms, IBS Tee Sheet, and VIPR. and Flight Manager.

Customer Care Coordinator

Beau Rivage
Biloxi, MS
05.2015 - 04.2018
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • De-escalated customer issues with proven conflict mediation and problem-solving abilities.
  • Coordinated travel arrangements for casino guests, including booking flights, hotels, dining, and various other requests.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Recognized by management for providing exceptional customer service.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related guest issues.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Worked effectively in team environments to make the workplace more productive.

Coast Nightclub Host

Beau Rivage
Biloxi, MS
04.2012 - 05.2015
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.
  • Identified needs of customers promptly and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Education

Some College (No Degree) - Music Education

MGCCCC
Gautier, MS

Skills

  • Reservation management
  • Booking software
  • Customer service
  • Conflict resolution
  • Travel coordination
  • Proficient in various booking systems
  • Data entry
  • Multitasking capacity
  • Professionalism
  • Reliability
  • Team coordination
  • Professional appearance

Accomplishments

  • 2023 Star of the Show Winner

Timeline

Host Coordinator

Beau Rivage
04.2025 - Current

Customer Care Coordinator

Beau Rivage
05.2015 - 04.2018

Coast Nightclub Host

Beau Rivage
04.2012 - 05.2015

Some College (No Degree) - Music Education

MGCCCC

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Darius Walker