Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
9
9
years of professional experience
Work History
Store Manager
Chemical Guys
Missouri City, TX
07.2021 - 04.2025
Oversaw daily store operations, ensuring compliance with company policies and procedures.
Developed and implemented inventory management strategies to optimize stock levels and reduce shrinkage.
Trained and mentored staff on customer service best practices, enhancing team performance and engagement.
Analyzed sales data to identify trends, adjusting merchandising strategies to maximize revenue opportunities.
Coordinated promotional events and marketing initiatives, increasing brand visibility in local markets.
Operations Manager
Cypress RV Rental and Repair
Cypress, TX
08.2016 - 03.2021
Oversaw daily operations, ensuring timely rental and repair services for clients.
Streamlined inventory management processes, enhancing accuracy of stock levels.
Implemented training programs for staff, improving service quality and operational efficiency.
Coordinated maintenance schedules, minimizing downtime of rental units and equipment.
Developed customer service protocols, increasing client satisfaction ratings significantly.
Managed vendor relationships, negotiating contracts to enhance service quality and reduce expenses.
Analyzed operational workflows, identifying areas for process improvement and cost reduction.