Esther Young
Rochester
Summary
Store Manager with 3+ years of progressive retail leadership experience driving a 30% revenue increase through strategic merchandising, staffing optimization and KPI-driven decision making. Skilled in hiring and training large teams, inventory analysis, budget and schedule management, and cross-functional collaboration to streamline operations. Seeks to leverage strong team building and data-focused production skills to scale store performance and support wider regional growth. Excels at communication, leadership, and problem-solving to meet diverse challenges head-on.
Overview
5
5
years of professional experience
Work History
Store Manager
Hollister Co.
Rochester
01.2022 - Current
- Led full-cycle hiring and onboarding for up to 80 associates during peak periods, improving team readiness and retention.
- Monitored sales KPIs and produced weekly reports that identified areas for growth and informed management decisions.
- Created monthly schedules that optimized staffing coverage while reducing overtime costs.
- Coached employees on policies and performance, delivering targeted feedback that improved service quality and sales outcomes.
- Executed biweekly floorsets and merchandising plans to maintain brand standards and support sustained sales growth.
- Implemented strategic sales initiatives, driving a 30% increase in revenue and enhancing overall store performance.
- Led store operations standardization projects improving process consistency and reducing errors with measurable results.
- Analyzed inventory trends to optimize replenishment schedules and reduce stockouts.
- Resolved customer inquiries promptly to improve satisfaction and retain repeat business.
- Directed promotional events and merchandising to strengthen customer relationships and boost sales.
- Conducted employee training and performance reviews to raise team productivity and hiring quality.
- Analyzed customer feedback to inform service enhancements, leading to noticeable improvements in satisfaction ratings.
Assistant Manager
Philmont Cooperative
Philmont
07.2021 - 09.2022
- Supported inventory management processes and tracking systems.
- Facilitated communication between departments to enhance workflow efficiency.
- Developed community outreach programs to enhance local engagement and participation.
- Managed supplier relationships to ensure timely product availability.
- Coordinated with small business producers to align production vision and goals.
Photography Assistant
Michael Altobello Photography
- Performed preventative maintenance, equipment setup, lighting, staging and final walkthroughs for video and photography sessions.
- Photographed high-quality images sold to various print and digital media companies.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Collaborated with photographer and art director to compete with daily tasks.
- Consulted with clients to understand their vision and scheduled photo shoots.
- Assisted in creating a collaborative environment by actively engaging with the photographer and art director, enhancing workflow and project outcomes.
Education
Bachelor of Arts - Photography
School of Visual Arts
New York, NYHigh School Diploma -
Berkshire Waldorf High School
Stockbridge, MASkills
- Google Workspace
- Spreadsheets
- Gmail
- Teams
- Hiring
- Production
- Training
- Time Management
- Budget Management
- Team Building
- Omni Channel
- KPI Metrics
- Sales Strategy
- Inventory Management
- Customer Retention
- Performance Coaching
- Merchandising
- Problem Solving
- Promotional Planning
Languages
English, Native
Links - Professional Profile
bold.pro
Timeline
Store Manager
Hollister Co.
01.2022 - Current
Assistant Manager
Philmont Cooperative
07.2021 - 09.2022
Photography Assistant
Michael Altobello Photography
Bachelor of Arts - Photography
School of Visual Arts
High School Diploma -
Berkshire Waldorf High School