Daniel Ortega
Las Cruces,NM
Summary
Dynamic leader with a proven track record at Follett Corporation, achieving a 25% revenue increase and maintaining a 95% employee retention rate. Expertise in P&L management and team coordination drives optimized sales performance while fostering professional development. Proficient in Microsoft Office Suite and conflict resolution, consistently delivering top-tier customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Store Manager
Follett Corporation
Las Cruces, NM
06.2023 - Current
- Company Overview: New Mexico State University
- Implemented strategic initiatives, driving a 25% revenue increase in the first year
- Led a team of 17 employees, including 4 department managers, maintaining a 95% employee retention rate
- Oversaw $10M store operations, managing HR, training, and P&L responsibilities
- New Mexico State University
District Manager
GPM Investments
Las Cruces, NM
04.2020 - 06.2023
- Increased customer base by 30% through enhanced service and inventory strategies
- Supervised 8 convenience stores, coaching managers to improve performance
- Identified and resolved gaps in P&L, aligning performance with projections
Operations Manager/Multi-Unit
Paradies Lagardere
Phoenix, AZ
07.2018 - 03.2020
- Achieved a 97% customer satisfaction rating across 18 stores at Phoenix Sky Harbor Airport
- Streamlined warehouse operations, cutting pulling times by 50%
- Managed a team of 125+ employees, ensuring smooth operations and excellent service
Co-Manager/Store Manager
Walmart
Las Cruces, NM
01.2017 - 07.2018
- Reduced shrink to below 1% cost in direct areas, boosting profitability
- Hired and trained 4 assistant managers, achieving best performance metrics in the district
- Collaborated with senior managers to implement strategies for enhanced operations
Education
Bachelor - Business Management
New Mexico State University
05.2010
Skills
- P&L Management
- Payroll Management
- Sales Performance Optimization
- Quality Standards Management
- Retail Merchandising
- Recruiting
- Conflict resolution
- Effective Team Coordination
- Professional Development
- Microsoft Office Suite
- Google Workspace
- IOS
- Windows
- Mac OS
- Client Relationship Management
- Customer Relationship Management
- Negotiation
Certification
- Sales Skills (Proficient), Indeed, 07/01/22
- Management & Leadership: Planning & Execution (Proficient), Indeed, 05/01/22
- Retail Customer Service (Proficient), Indeed, 07/01/22
- Supervisory Skills: Motivating & Assessing Employees (Proficient), Indeed, 06/01/22
Timeline
Store Manager
Follett Corporation
06.2023 - Current
District Manager
GPM Investments
04.2020 - 06.2023
Operations Manager/Multi-Unit
Paradies Lagardere
07.2018 - 03.2020
Co-Manager/Store Manager
Walmart
01.2017 - 07.2018
Bachelor - Business Management
New Mexico State University
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