Darla Abernethy
Hickory,NC
Summary
Dedicated professional with over 15 years of experience and a strong background in customer service and relationship management. Proven ability to enhance client satisfaction through effective communication and problem-solving skills.
Overview
21
21
years of professional experience
Work History
Cleaning Professional
Spic & Span Cleaning
Lawndale, NC
01.2020 - Current
- Implemented efficient cleaning protocols, achieving measurable improvements in client satisfaction scores.
- Maintained high standard of cleanliness and organization, ensuring compliance with health and safety regulations.
- Ordered all cleaning supplies and paper products.
Customer Service Representative
Performance Foodservice
Hickory, NC
06.2017 - 12.2025
- Provided exceptional customer support by addressing inquiries and enhancing overall client satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Processed orders accurately using company-specific software to ensure timely delivery.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Worked closely with multiple departments, vendors and sales representatives to resolve customer issues.
- Processed Federal Express shipments and special orders for customers.
Design Consultant/Customer Service Representative
Carrington Court Furniture
Hickory, NC
04.2014 - 06.2017
- Provided personalized design consultations and assisted customers with design and customizing products for their specific needs to ensure and enhance customer satisfaction and repeat business
- Provided administrative duties to the President and Sales Manager
- Keyed and processed customer orders and payments.
- Processed all UPS shipments and resolved any shipping issues.
Tax Collection Clerk
Catawba County Govenment
Newton, NC
12.2012 - 04.2014
- Provided exceptional customer service to taxpayers maintaining positive relationships and ensuring clarity in tax processes.
- Resolved questions and concerns regarding vehicle tax bills, real estate tax bills and personal property tax bills
- Processed payments and balance cash drawer daily.
Inside Sales/Customer Service Representative
Wood Technology Inc.
Conover, NC
01.2005 - 12.2012
- Managed customer inquiries, provided timely and accurate information, demonstrated product knowledge that enhanced user experience and encouraged customer satisfaction.
- Processed orders and payments, reconciled credit card totals reports.
- Assisted customers with order status.
- Prepared packages and shipping labels for Federal Express and UPS
Education
Business Administration
Catawba Valley Community College
Hickory, NCHigh School Diploma -
Fred T. Foard High School
Newton, NC05-1989
Skills
Customer Service and Relationship Management
Proficient in Microsoft Office, Excel, Word and Eview
Timeline
Cleaning Professional
Spic & Span Cleaning
01.2020 - Current
Customer Service Representative
Performance Foodservice
06.2017 - 12.2025
Design Consultant/Customer Service Representative
Carrington Court Furniture
04.2014 - 06.2017
Tax Collection Clerk
Catawba County Govenment
12.2012 - 04.2014
Inside Sales/Customer Service Representative
Wood Technology Inc.
01.2005 - 12.2012
Business Administration
Catawba Valley Community College
High School Diploma -
Fred T. Foard High School