Darla Andrews
Plano
Summary
- Diligent and driven Technical Assistant who has achieved success in a variety of roles in Payments and Forms with increasing levels of responsibility. An effective communicator and team-builder with strong analytical, customer service, and organizational skills. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
36
36
years of professional experience
Work History
Payments and Forms - Technical Assistant II
Liberty Mutual
04.2022 - Current
- Subject Matter Expert for the Arkansas jurisdiction. Developed a checklist and process for handling Arkansas payments and formwork to ensure the high acceptance of required state forms and to minimize payment errors.
- Analyzed system processes to identify areas for improvement, resulting in enhanced operational effectiveness.
- Created all Standard Work for Arkansas.
- Developed training notes/tools, and have successfully trained multiple team members for the Arkansas and Texas jurisdictions in all payment and forms activities.
- Partner with the Claims Specialists as their PF Tech for Arkansas, Texas, and Colorado and as a backup for Mississippi. Work together to ensure needs of our insured and the Injured worker are met while meeting mandated state requirements.
- Back up for complex TX Non-Subscriber 14C claims.
- Create a daily shared TX 3.1 Errors Excel report used to address EDI rejection errors.
Primary Caregiver
Caregiving
04.1994 - Current
- Mother of 4 children.
- Advocate and primary caregiver of premature twins with development delays, speech impairment, medical fragility, and autism. Managed care for profoundly intellectually disabled non verbal son Will with trach till he was 2, feeding tube till he was 19, and overall nursing and respiratory care.
- Legal Guardian/mother of twins with autism.
Executive Administrative Assistant
Stonewater Financial Group
02.2019 - 04.2022
- Assisted team of 6 financial advisors/insurance agents by scheduling meetings, completing meeting prep and follow up, updating CRM system, preparing reports, creating insurance illustrations, entering and submitting insurance applications and investment accounts, and working with clients as a customer service representative for insurance, financial planning, and investments.
- Provided support to team to help meet established goals.
- Successfully worked from home as needed for COVID.
- Managed executive calendars, ensuring optimal scheduling and time management for leadership team.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Screened calls and emails and responded accordingly to support executive correspondence.
Operations Administrator
Life Planning for Special Needs
08.2015 - 04.2022
- Prepare for and follow up with clients receiving estate planning for their special needs family members.
- Improved overall efficiency by developing procedures that improve customer service.
- Created an invoice tracking process using Excel to increase revenue.
- Implemented tracking procedures for client’s legal documents to improve timeliness and accuracy for our clients.
Volunteer
Plano ISD
09.2001 - 05.2013
- Coordinated volunteer schedules, ensuring optimal coverage for events and activities
- High School Band - Banquet Chair - Coordinated volunteer schedules, ensuring optimal coverage for event. Produced Program using Microsoft Publisher. Worked to plan event finding location, music, food, decorations.
- PTA Lifetime Membership Awarded for hours and dedication of outstanding service at PISD in a variety of volunteer roles benefiting the students and staff.
- 5th Grade Math Tutor - Successfully taught individual students with low diagnostic scores in math, working on building foundation and understanding to help with the passing of the required state exams.
Substitute Teacher
Plano Independent School District
08.2007 - 06.2009
- Taught Special Education in Elementary, Middle, and High Schools in a variety of subjects.
- Worked in experiential learning, medically fragile, behavior, and resource classroom settings.
- Have a strong background in caregiving, special needs support, and special education — both in the home and in professional school settings.
Accounting Supervisor
State Farm Insurance
04.1990 - 04.1994
- Managed various accounting operations, including agent payroll, expenses, premium receipts, and draft processing.
- Completed internal audits to ensure procedural compliance.
Education
Bachelor of Science - Business Management
University of Texas at Dallas
Richardson, TX01.1990
Skills
- Excellent time management skills
- Flexible
- Fast learner
- Organizational skills
- Problem-solving abilities
- Strong communication skills
- Microsoft Office
- Deadline Oriented
- Document processing
- Process training
- Teamwork
- Multitasking Abilities
Accomplishments
- Leadership – Served as a key contributing member to the State Farm Accounting Supervisor’s Leadership team.
- Improved office organization, efficiency, and overall customer service by working as a team member to develop and implement procedures, and then track, and report these increased efficiencies with Microsoft Office products.
- Successfully chaired the planning and running of the Plano Senior High School Band Banquet.
- Parent and advocate for my four children – twins with autism.
Committees And Community Involvement
- PTA Lifetime Achievement Awarded earned for volunteering for several years in numerous areas assisting teachers, administration, students, and families in PISD.
- Plano High School Band Booster Board – Banquet Chair in 2014. Organized volunteers, planned decorations, worked closely with vendors including hotel and DJ, and secured donations to reduce overall expenses for the 2014 Plano Band Banquet.
- Volunteer Math Tutor for 5th grade Plano Students for 2 years. Tutored students with low diagnostics towards successful completion of the TAKS test.
- Volunteer Lost Paws Foster Parent for cats and kittens.
Timeline
Payments and Forms - Technical Assistant II
Liberty Mutual
04.2022 - Current
Executive Administrative Assistant
Stonewater Financial Group
02.2019 - 04.2022
Operations Administrator
Life Planning for Special Needs
08.2015 - 04.2022
Substitute Teacher
Plano Independent School District
08.2007 - 06.2009
Volunteer
Plano ISD
09.2001 - 05.2013
Primary Caregiver
Caregiving
04.1994 - Current
Accounting Supervisor
State Farm Insurance
04.1990 - 04.1994
Bachelor of Science - Business Management
University of Texas at Dallas