Darla Brewer
Hixson,TN
Summary
Obtain a position in an organization as a team player in a people oriented environment, where I can maximize my customer service/transportation knowledge to drive efficiency up and cost down.
Overview
28
28
years of professional experience
Work History
Shop Manager/Customer Service Representative
BWY Transport, Inc./ RTTS
Chattanooga, TN
08.2022 - 08.2024
- Prepare all work orders and identify labor rates, order necessary parts, Help facilitate repairs in a timely manner
- Conduct yard checks and provide status of repairs
- Work with mechanics to prioritize repair jobs
- Maintain BPM list on all BWY trucks and customer trucks on maintenance program
- Answer BWY breakdown calls by BWY and customer trucks
- Identify issue and deal with estimates and schedules for repairs
- Complete paperwork regarding finished repairs
- Prepare weekly reports of mechanic hours and work to meet established goals
- Maintain filing system of work orders, parts, tires, and shop inventory and truck decals.
Track and Trace
Giltner
Chattanooga, TN
07.2020 - 08.2022
- Maintain speed/efficiency of tracking team
- Maintain balance of personal time off request as well as scheduling coverage/o.t
- Assisting in driver check in/out process
- Training all incoming employees on the track and trace procedures/ TMW system.
Logistics Coordinator
Avenger Logistics
Chattanooga, TN
01.2020 - 03.2020
- Worked to advance a positive supply chain
- Managed strategic resources to ensure cost-effective procedures
- Exhibit strategic leadership and foresight in support of long-range sales growth
- Monitored shipments to ensure they remained on track to be delivered on time and at the right location.
Assistant Manager
Dollar General
Chattanooga, TN
10.2019 - 02.2020
- Direct sales floor activities ensuring excellence in customer service and resolving store level problems
- Scheduling Employees
- Manage merchandise selection window displays and stocking working directly with vendors
- Led Service Desk team in handling returns exchanges and complaints
- Maintained price accuracy of goods and ensured adequate stock levels
- Ensure adherence to all store and corporate policies and standards.
Log cord supervisor
Riverside Transport Inc.
Chattanooga, TN
04.2014 - 09.2019
- Maintain speed/efficiency of tracking team
- Maintain balance of personal time off request as well as scheduling coverage/o.t
- Assisting in driver check in/out process
- Training all incoming employees on the track and trace procedures/ TMW system.
Driver service rep
Riverside Transport Inc.
Chattanooga, TN
04.2014 - 09.2019
- 50 truck fleet
- Ensure driver time off/home time plans
- Adequate miles per truck/ continue to maintain low deadhead per truck
- Driver issues and miles
- Ensure all drivers understand procedure
- Communicate both written and verbal assignment of load requirements.
Extended Coverage Dispatcher
U.S. Xpress, Inc.
Chattanooga, TN
10.2008 - 04.2014
- Dispatch, track, and service truckloads + OTR loads for multiple fleets
- Mastery of A S400 System
- Driver liaison for DOT laws and hour-restriction compliance.
Customer Service Representative/ Dispatcher
VTI Transport
Chattanooga, TN
10.2007 - 10.2008
- Booking and tracking loads with dedicated accounts
- Coordinating, scheduling, and data-retrieval for customer deliveries
- Creating measurable reports for quality assurance staff.
Customer Service Representative/ Dispatcher
U.S. Xpress, Inc.
Chattanooga, TN
12.1997 - 10.2007
- Facilitating scheduling and dispatching needs of dedicated Air Cargo lanes
- Dispatch, track, and service truckloads + OTR loads for multiple fleets
- Mastery of A S400 System
- Driver liaison for DOT laws and hour-restriction compliance.
Customer Service Representative
Covenant Transport
Chattanooga, TN
12.1996 - 10.1997
- Receive, catalogue, and address service complaints while maintaining tracking services for customers
- Booking truckloads and organizing operational data for management teams.
Education
High School Diploma -
Soddy-Daisy High School
Soddy-Daisy, TN01.1993
Skills
- Accountability, adaptability, speed, and attention to detail in fulfillment of management operations
- Exceptional organizational skills and experience with public and confidential information, data retrieval, directing assets and resources, etc
- Accurate and efficient communication skills via phone, web, and in-person
- Knowledge and operation of Microsoft software, including Office, Word, Excel, Calendar, etc to fulfill data entry, scheduling, and operational needs
References
Available upon request
Timeline
Shop Manager/Customer Service Representative
BWY Transport, Inc./ RTTS
08.2022 - 08.2024
Track and Trace
Giltner
07.2020 - 08.2022
Logistics Coordinator
Avenger Logistics
01.2020 - 03.2020
Assistant Manager
Dollar General
10.2019 - 02.2020
Log cord supervisor
Riverside Transport Inc.
04.2014 - 09.2019
Driver service rep
Riverside Transport Inc.
04.2014 - 09.2019
Extended Coverage Dispatcher
U.S. Xpress, Inc.
10.2008 - 04.2014
Customer Service Representative/ Dispatcher
VTI Transport
10.2007 - 10.2008
Customer Service Representative/ Dispatcher
U.S. Xpress, Inc.
12.1997 - 10.2007
Customer Service Representative
Covenant Transport
12.1996 - 10.1997
High School Diploma -
Soddy-Daisy High School
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