Darla Carter
Marmaduke,AR
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Operations Manager
Acrisure
Paragould, AR
11.2023 - Current
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
Chief Operating Officer
Block Insurance
Paragould, AR
01.2013 - 11.2023
- Oversaw day-to-day operations to keep organization running smoothly while meeting business goals.
- Mentored team members by sharing knowledge, offering guidance, and providing constructive feedback; fostering a culture of continuous learning and development within the organization.
- Oversaw day-to-day operations across multiple departments, ensuring timely delivery of projects and streamlined workflows.
- Guided teams through periods of significant change by providing clear communication and decisive leadership during transitions.
- Promoted a positive corporate culture by implementing employee engagement programs that recognized achievement and fostered collaboration among teams.
- Played a critical role in mergers and acquisitions activities; including due diligence processes, integration planning, and execution efforts to ensure seamless transitions.
- Represented organization at industry conferences and events.
Accounting/Accounts Payable Specialist
Block Insurance
Paragould, AR
06.2007 - 10.2023
- Ensured timely payments for all invoices, maintaining strong relationships with vendors and suppliers.
- Reduced invoice processing time with accurate data entry and timely vendor communication.
- Assisted in the preparation of monthly financial statements by providing accurate accounts payable information.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled high-volume invoice processing with minimal supervision.
- Prepared bi-monthly payroll for team of salaried and hourly employees.
Personal Lines/Commercial Lines Customer Service Agent
Block Insurance
Paragould, AR
01.1998 - 06.2007
- Maintained up-to-date knowledge of market trends through continuous professional development courses and industry networking events.
- Enhanced client satisfaction by promptly addressing concerns and providing tailored insurance solutions.
- Analyzed client feedback for potential improvement opportunities, implementing necessary changes to enhance overall customer experience.
- Expedited claims processing times by diligently following up with adjusters and ensuring timely submission of required documentation from clients.
- Streamlined communication channels for efficient information exchange between clients, underwriters, and carriers.
- Skillfully negotiated favorable terms with underwriters on behalf of clients, securing competitive premium rates while maintaining adequate coverage levels.
- Increased policy retention rates by maintaining strong relationships with clients and providing exceptional customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained up-to-date knowledge of product and service changes.
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Employee relations and conflict resolution
- Performance reporting
- Employee motivation
- Staff management
Certification
- Certified Insurance Counselor - National Alliance 2005 April
Timeline
Operations Manager
Acrisure
11.2023 - Current
Chief Operating Officer
Block Insurance
01.2013 - 11.2023
Accounting/Accounts Payable Specialist
Block Insurance
06.2007 - 10.2023
Personal Lines/Commercial Lines Customer Service Agent
Block Insurance
01.1998 - 06.2007