Darla Cody
Oakland,CA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
7
7
years of professional experience
Work History
Assistant Manager
European Wax Center
11.2020 - Current
- Assisted in scheduling, deposits, inventory and training
- Performed receptionist tasks: booking, scheduling, money handling and meeting daily sales goals
- Was in the top 5% nationwide for associate sales averaging $15-30,000 in sales a month.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Mentored team members to enhance professional development and accountability in workplace.
Lead Barista
Blue Bottle
10.2018 - 11.2020
- Craft speciality coffee drinks
- Be knowledgeable on 5th wave luxury coffee
- Demonstrate exceptional customer service and hospitality
- Implement and improve functionality with fellow baristas.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Administrative/ Personal assistant
Cathryn Heilig Real Estate
09.2016 - 10.2018
- Answer and organize emails
- Filing and booking appointments to adhere to schedule
- Implement a new filing system and assist with open houses.
- Coordinated and scheduled meetings and appointments to keep organization running smoothly.
- Collaborated in timely processing of billing and accounts receivables.
- Prepared detailed documents and reports in adherence administrative processes.
Education
High School Diploma -
Sonora High School
Sonora, CA06.2014
Skills
- Communication (written and verbal)
- Prioritization and problem-solving
- Organization and planning
- Research and analysis
- Attention to detail
- Customer service
- Phone Etiquette
- Discretion
- Microsoft office/ Excel/ Powerpoint
- Transaction Monitoring
- Technical Proficiency
- Customer Service and Satisfaction
- Shift Coverage
- Staff Development
- Sales Reporting
- Overseeing Employees
- Executive Calendars
- Customer Relationship Management
Timeline
Assistant Manager
European Wax Center
11.2020 - Current
Lead Barista
Blue Bottle
10.2018 - 11.2020
Administrative/ Personal assistant
Cathryn Heilig Real Estate
09.2016 - 10.2018
High School Diploma -
Sonora High School
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