Lorie Evans
Greenville,TX
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Murphy USA Gas Station
Greenville, TX
03.2024 - Current
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved customer complaints promptly to enhance service experience.
- Trained and mentored new staff on company policies and procedures.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Delegated work to staff, setting priorities and goals.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on improving store processes and efficiency initiatives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Managed inventory levels to maintain product availability and minimize waste.
- Coordinated with other departments to ensure smooth flow of operations.
- Conducted regular safety checks to ensure compliance with health regulations.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Monitored employee attendance records, timekeeping, and payroll information.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Implemented promotional displays to highlight special offers and increase sales.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Assistant Manager
Circle K Gas Station
Greenville, TX
08.2022 - 02.2024
- Supervised daily operations to ensure efficient workflow and customer satisfaction.
- Managed customer service inquiries and complaints in a timely manner.
- Trained and mentored new staff on company policies and procedures.
- Delegated work to staff, setting priorities and goals.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Managed inventory levels to maintain product availability and minimize waste.
- Implemented promotional displays to highlight special offers and increase sales.
- Conducted regular safety checks to ensure compliance with health regulations.
- Maintained up-to-date knowledge of company products and services.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Education
Quinlan Ford High School
Quinlan, TxSkills
- Inventory management
- Point-of-sale systems
- Sales promotion
- Customer service
- Scheduling staff
- Employee training
- Recruiting and interviewing
- Staff supervision
- Time management
- Workflow optimization
- Conflict resolution
- Team leadership
- Process improvement
- Safety compliance
- Cost control
- Verbal and written communication
- Team collaboration
- Team building
- Goal setting
- Money handling
- Policy enforcement
- Effective communication
- Verbal and written communication
- Problem solving
- Orientation and training
- Orientation and training
- Staff supervision
Timeline
Assistant Manager
Murphy USA Gas Station
03.2024 - Current
Assistant Manager
Circle K Gas Station
08.2022 - 02.2024
Quinlan Ford High School