Darla Harrison
Fresno,CA
Summary
Results-oriented Management Professional experienced in customer service, team leadership, and decision-making. Delivered process improvements that enhanced productivity and streamlined operations through strategic planning and team collaboration. Focused on operational efficiency and fostering a culture of accountability to meet evolving organizational needs.
Overview
44
44
years of professional experience
Work History
Manager
Pathways Selland Home
Fresno, CA
06.2022 - 07.2026
- Developed strategic plans to align operational goals with organizational objectives, driving overall success.
- Implemented process improvements that enhanced team productivity and streamlined workflows.
- Mentored staff, fostering professional development and enhancing team performance through training initiatives.
- Oversaw daily operations to ensure efficient service delivery and adherence to quality standards.
- Facilitated regular team meetings to promote transparency, address challenges, and celebrate achievements within the team.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
Live-In Caregiver
Edwards TCL & More
Fresno, CA
03.2017 - 11.2017
- Developed individualized care plans in collaboration with families, ensuring tailored support for each client's needs.
- Monitored health conditions, reporting changes to healthcare professionals to ensure timely interventions.
- Assisted clients with medication management, fostering adherence to prescribed treatment regimens and improving health outcomes.
- Provided compassionate personal care, assisting with daily living activities and enhancing client comfort.
- Implemented safety protocols to create a secure environment for clients, minimizing risks of accidents or injuries.
- Maintained a clean, safe living environment for clients by performing housekeeping tasks such as laundry, cleaning, and organizing household items.
- Enhanced nutritional intake of clients by preparing healthy meals according to dietary restrictions or preferences.
- Coordinated transportation for medical appointments, ensuring clients received necessary treatments without disruption.
Information Technology Specialist
Internal Revenue Service, IRS
Washington, DC
09.2004 - 12.2011
- Led cross-functional teams to improve system integrations and streamline processes.
- Analyzed system performance data to identify areas for improvement and optimization.
- Developed comprehensive training materials for staff on new technology initiatives.
Supervisor
Internal Revenue Service, IRS
Fresno, CA
02.2000 - 08.2004
- Led team in processing tax returns, ensuring compliance with regulations and accuracy in submissions.
- Mentored junior employees, fostering professional growth and enhancing overall team performance.
- Implemented process improvements that increased efficiency in case resolution and service delivery.
- Developed training materials for staff to enhance understanding of tax policies and procedures.
Lead Tax Examiner
Internal Revenue Service, IRS
Fresno, CA
01.1990 - 01.2000
- Evaluated complex tax returns for accuracy and adherence to federal guidelines.
- Led audit teams to ensure compliance with tax regulations and policies.
- Streamlined review processes, increasing efficiency in case resolution timelines.
- Developed training programs to enhance staff knowledge on tax examination procedures.
- Mentored junior examiners, fostering professional development and operational excellence.
- Maintained a strong understanding of changing tax codes and legislation, ensuring accurate application during examinations.
Tax Examiner
Internal Revenue Service, IRS
Fresno, CA
10.1982 - 01.1990
- Conducted audits to identify discrepancies and ensure proper tax assessments.
- Analyzed tax returns for accuracy and compliance with federal regulations.
- Reviewed and resolved taxpayer inquiries regarding tax obligations and filings.
- Collaborated with team members to streamline examination processes for improved efficiency.
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Oversaw complex cases, ensuring adherence to IRS policies while maintaining taxpayer rights.
- Communicated with taxpayers in writing and by telephone.
Education
No Degree - General Studies
Fresno City College
Fresno, CA01-1982
RCFE - Administrator
Assisted Living
Fresno, CA06-2026
Skills
- Team management
- Strategic decision-making
- Workload prioritization
- Operational efficiency
- Data analysis
- Interpersonal communication
- Client relations
Timeline
Manager
Pathways Selland Home
06.2022 - 07.2026
Live-In Caregiver
Edwards TCL & More
03.2017 - 11.2017
Information Technology Specialist
Internal Revenue Service, IRS
09.2004 - 12.2011
Supervisor
Internal Revenue Service, IRS
02.2000 - 08.2004
Lead Tax Examiner
Internal Revenue Service, IRS
01.1990 - 01.2000
Tax Examiner
Internal Revenue Service, IRS
10.1982 - 01.1990
RCFE - Administrator
Assisted Living
No Degree - General Studies
Fresno City College