Darla Lacoste
Summary
I am a hardworking individual who's willing to complete any task that is put in front of me. My best traits while in the work environment are confidence, reliability, and responsibility. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Busser/Drink Runner
Topgolf Miami Gardens
Miami Gardens, FL
06.2023 - Current
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Assisted servers in providing efficient service for improved guest experiences.
- Supported team members with additional tasks, promoting a positive work environment.
- Contributed to increased customer satisfaction by promptly addressing any concerns or requests.
- Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
- Respected guest privacy by discreetly clearing dishes without interrupting conversations.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed for new customers
Front Desk/Security Officer
Platinum Group Security
Miami, FL
11.2021 - 05.2023
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Maintained a safe and secure environment for visitors by following strict access control procedures.
- Update shift logs and produced daily reports to document security activities and specific incidents
- Managed high-pressure situations, handling multiple simultaneous tasks while maintaining a calm demeanor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Front Desk/Rover
Allied Universal
Miami, FL
04.2022 - 12.2022
- Enhanced building security by diligently monitoring CCTV systems and reporting suspicious activities.
- Maintained a safe and secure environment for visitors by following strict access control procedures.
- Update shift logs and produced daily reports to document security activities and specific incidents
- Managed high-pressure situations, handling multiple simultaneous tasks while maintaining a calm demeanor.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained a safe environment for employees and visitors by regularly patrolling the premises and addressing potential security concerns.
- Assisted in emergency situations by following established protocols, ensuring the safety of all individuals on the property.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Shift Manager
McDonalds
Miami, FL
02.2020 - 10.2021
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Delegate count money enter store earnings into POS Run shifts
- Delivered excellent customer service by greeting and assisting each customer and providing hospitality
- Addressed customer inquiries and resolved complaints
- Prepared and submitted nightly bank deposits
- Counted and balanced registers
Education
Associate of Science - Surgical Technology
Concorde Career College
Miramar, FL09.2024
High School Diploma -
North Miami Senior High School
Miami, FL06.2021
Skills
- Management
- Customer Service (5 years)
- Organizational Skills
- Computer proficiency
- Front Desk (2 years)
- Bilingual (English and Haitian- Creole)
- Adaptability
- Multitask
- Attention to detail
- Ability to keep composure
Certification
- HHA, 08/01/23
- BLS Provider, 05/01/19
- Class D License, 09/01/21
References
References available upon request.
Timeline
Busser/Drink Runner
Topgolf Miami Gardens
06.2023 - Current
Front Desk/Rover
Allied Universal
04.2022 - 12.2022
Front Desk/Security Officer
Platinum Group Security
11.2021 - 05.2023
Shift Manager
McDonalds
02.2020 - 10.2021
Associate of Science - Surgical Technology
Concorde Career College
High School Diploma -
North Miami Senior High School