DARLA Mang-Hemenway
Fernandina Beach,FL
Summary
Sales and customer service professional with extensive experience supporting quotes, orders, contracts, and customer needs in fast-paced showroom, rental, and counter sales settings. Builds rapport with customers, contractors, and suppliers while maintaining accurate records, meeting sales goals, and using systems such as Odyssey and Rental Man.
Overview
36
36
years of professional experience
Work History
Sales Associate
Dal-tile
Fort Myers, Florida
07.2024 - 10.2026
- Assisted customers in selecting Dal-Tile products tailored to their showroom and project needs.
- Assisted customers selecting Dal-Tile products for showroom and project needs.
- Showcased title samples, finishes, and product options to enhance customer decision-making.
- Collaborated with contractors, designers, and builders to ensure timely product availability.
- Prepared quotes, estimates, and orders in Dal-Tile sales systems.
- Prepared quotes, estimates, and orders using Dal-Tile sales systems.
Inside Sales/ Customer Service
Enterprise Holdings/ Alamo/ National Car Rental- RSW
10.2008 - 03.2020
- I have a proven track record meeting and exceeding company sales quotas/ reaching my own personal goals and striving for higher sales yields and tiers all while using superior, friendly and efficient sales techniques. Earning significant bonuses each month
- Exceed sales quotas through upsells and ancillary products
- Highlighted significant accomplishments in sales performance
- Implemented strategies to boost overall profitability
- Delivered excellent customer service while managing a high volume of inquiries
- Maintain customer relationships by providing ethical sales and full disclosure of contracts/invoices
- Identified customer wants and needs, provided personalized service to enhance customer experience and build rapport
Inside Sales Representative/Customer Service, Purchasing and Receiving
United Rentals
Naples, FL
01.2005 - 01.2008
- Inside sales representative/ Purchasing and receiving of small equipment and contractor supplies
- Greeted customers, built rapport, and provided tailored solutions to meet specific needs, enhancing overall customer satisfaction
- Rented large and small equipment to customers, recommended and sold additional supplies, fulfilled orders in person and over the phone, and managed data entry
- Drove sales and generated leads for new business, contributing to improved fleet utilization
- Building and maintaining professional relationships with suppliers
- Operated forklift to transport materials safely within the warehouse./ warehouse stocker and showroom
Inside Sales for concrete block and building materials/ processed orders for Dispatch via phone and counter sales
Krehling Ind.
Naples, FL
01.2002 - 01.2005
Manufacturer of high quality custom wire and cable from raw materials. Manufactured/ tested/ and measured for quality/ use of micrometers/ ISO
Cable USA
Naples, FL
01.1991 - 01.2002
Education
High School Diploma -
LaSalle Senior High School
Niagara Falls, NY06-1987
Skills
- - Excellence in driving sales
- - Sales order processing
- Sales forecasting
- - Proficient in Odyssey, Rentalman (Wynn system)
- Relationship management
- - Ethical sales practices
- - Excellent communication skills
- - Professional presentation
- Results-oriented
- Motivated and organized
- Multitasking in fast-paced environments
- - Adaptable to change
Disclaimer
I strive for and hold myself accountable to the highest standards personally and professionally. I would love to put my energetic Sales and Customer Service skills to work for you. I am a hard worker and I know I would be a great fit for your company. I would love the opportunity to meet with you and discuss my Sales and Customer Service qualifications to help benefit your company. Thank you in advance for your consideration. Thank you, Darla Mang
Timeline
Sales Associate
Dal-tile
07.2024 - 10.2026
Inside Sales/ Customer Service
Enterprise Holdings/ Alamo/ National Car Rental- RSW
10.2008 - 03.2020
Inside Sales Representative/Customer Service, Purchasing and Receiving
United Rentals
01.2005 - 01.2008
Inside Sales for concrete block and building materials/ processed orders for Dispatch via phone and counter sales
Krehling Ind.
01.2002 - 01.2005
Manufacturer of high quality custom wire and cable from raw materials. Manufactured/ tested/ and measured for quality/ use of micrometers/ ISO
Cable USA
01.1991 - 01.2002
High School Diploma -
LaSalle Senior High School