Darla Mang-Hemenway
Dal-tile
Fernandina Beach,FL
36
Years of experience
Sales and customer service professional with extensive experience supporting quotes, orders, contracts, and customer needs in fast-paced showroom, rental, and counter sales settings. Builds rapport with customers, contractors, and suppliers while maintaining accurate records, meeting sales goals, and using systems such as Odyssey and Rental Man as well as Oasis and Mincron.
Work History
2 Years 3 Months
07.2024 - 10.2026
2 Years 3 Months
Sales Associate
Dal-tile | Fort Myers, Florida
07.2024 - 10.2026
- Assisted customers in selecting Dal-Tile products tailored to their showroom and project needs.
- Assisted customers selecting Dal-Tile products for showroom and project needs.
- Showcased title samples, finishes, and product options to enhance customer decision-making.
- Collaborated with contractors, designers, and builders to ensure timely product availability.
- Prepared quotes, estimates, and orders in Dal-Tile sales systems.
- Prepared quotes, estimates, and orders using Dal-Tile sales systems.
3 Years
06.2021 - 06.2024
3 Years
Receiving agent/Inside sales
Beacon Building Products | Ft. Myers - Raleigh NC
06.2021 - 06.2024
- Receiving incoming freight and transfers.
- Coordinating vendor truck arrivals, incoming and outgoing transfers.
- Responsible for accurately counting all material arriving at our branches, two lot locations.
- Input all material that had been received in, into Micron.
- Trouble shooting missing items and variances.
- Contacting Vendors as needed with discrepancies.
- Roofing products knowledge and can identify materials.
- Customer service, Counter walk-in sales, incoming emails, phones.
11 Years 5 Months
10.2008 - 03.2020
11 Years 5 Months
Inside Sales Representative/Customer Service
Enterprise Rental Car | Ft Myers, FL.
10.2008 - 03.2020
- I have a proven track record meeting and exceeding company sales quotas/ reaching my own personal goals and striving for higher sales yields and tiers all while using superior, friendly and efficient sales techniques. Earning significant bonuses each month.
- Exceeded sales quotas through upsells and ancillary products.
- Highlighted significant accomplishments in sales performance.
- Delivered excellent customer service while managing a high volume of inquiries.
- Maintain customer relationships by providing ethical sales and full disclosure of contracts/invoices.
- Identified customer wants and needs, provided personalized service to enhance experience and build rapport.
3 Years
01.2005 - 01.2008
3 Years
Inside Sales Representative/Customer Service
United Rentals Inc. | Naples, FL
01.2005 - 01.2008
- Inside sales representative/ purchasing and receiving small equipment and contractor supplies.
- Greeted customers, built rapport, and provided tailored solutions to meet specific needs, enhancing overall customer satisfaction.
- Rented large and small equipment to customers, recommended and sold additional supplies, fulfilled orders in person and over the phone, and managed data entry.
- Drove sales and generated leads for new business, and contributing to improved fleet utilization.
- Operated forklift to transport materials safely within the warehouse.
- Warehouse stocker and showroom.
3 Years
01.2002 - 01.2005
3 Years
Inside Sales for concrete block, Counter Sales
Krehling Ind. | Naples, FL
01.2002 - 01.2005
- Inside sales for concrete block and building materials/ processed orders for dispatch via phone and counter sales.
11 Years
01.1991 - 01.2002
11 Years
Manufacturer of wire and cable/ Inspector
Cable USA | Naples, FL
01.1991 - 01.2002
- Manufacturer of high quality custom wire and cable from raw materials.
- Manufactured / tested / and measured for quality and use of micrometers / ISO quality
Education
High School Diploma
LaSalle Senior High School | 06-1987
Skills
- Excellence in driving sales
- Sales order processing
Sales forecasting
- Proficient in Odyssey
Rentalman (Wynn system)
Relationship management
- Ethical sales practices
- Excellent communication skills
Disclaimer
I strive for and hold myself accountable to the highest standards personally and professionally. I would love to put my energetic Sales and Customer Service skills to work for you. I am a hard worker and I know I would be a great fit for your company. I would love the opportunity to meet with you and discuss my Sales and Customer Service qualifications to help benefit your company. Thank you in advance for your consideration. Thank you, Darla Mang
Education
other
References
- Bill Esposito, 386-561-8908, Bonita Springs, Florida, Familiar with my Enterprise/Alamo experience
- Felix Garcia, 239-825-1246, Naples, Florida, Familiar with my United Rentals experience
- Jeffrey Hemenway, 239-677-1246, Ft Myers, Florida, Personal Reference
Timeline
Sales Associate
Dal-tile
07.2024 - 10.2026Read more
Receiving agent/Inside sales
Beacon Building Products
06.2021 - 06.2024Read more
Inside Sales Representative/Customer Service
Enterprise Rental Car
10.2008 - 03.2020Read more
Inside Sales Representative/Customer Service
United Rentals Inc.
01.2005 - 01.2008Read more
Inside Sales for concrete block, Counter Sales
Krehling Ind.
01.2002 - 01.2005Read more
Manufacturer of wire and cable/ Inspector
Cable USA
01.1991 - 01.2002Read more
LaSalle Senior High School - High School Diploma,
Read more