DARLA Mang-Hemenway
Dal-tile
Fernandina Beach,US
36
years of professional experience
Sales and customer service professional with extensive experience supporting quotes, orders, contracts, and customer needs in fast-paced showroom, rental, and counter sales settings. Builds rapport with customers, contractors, and suppliers while maintaining accurate records, meeting sales goals, and using systems such as Odyssey and Rental Man.
Work History
Sales Associate
2 Years 3 Months- Guided customers in selecting Dal-Tile products tailored to specific showroom and project needs.
- Assisted customers in selecting Dal-Tile products for showroom and project needs.
- Presented title samples, finishes, and product options to facilitate informed customer decisions.
- Collaborated with contractors, designers, and builders to ensure timely product availability.
- Generated quotes, estimates, and orders using Dal-Tile sales systems to streamline purchasing process.
- Prepared quotes, estimates, and orders using Dal-Tile sales systems.
Receiving/Inside Sales/ Customer Service
3 Years- I have a proven track record meeting and exceeding company sales quotas/ reaching my own personal goals and striving for higher sales yields and tiers all while using superior, friendly and efficient sales techniques. Earning significant bonuses each month
- Exceeded sales quotas by effectively upselling ancillary products during customer interactions.
- Showcased key sales performance achievements, consistently surpassing targets.
- Executed targeted strategies to enhance profitability and drive sales growth.
- Delivered excellent customer service while managing a high volume of inquiries
- Identify customer wants and needs, provided personalized service to enhance customer experience and build rapport
- Maintain customer relationships by providing ethical sales and full disclosure of contracts/invoices
- Versatile professional with strong problem-solving skills and a history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Exhibited respect and friendliness while actively assisting customers and team members.
- Took initiative and applied creative solutions to address challenging tasks and projects.
- Skilled at working independently and collaboratively in a team environment.
Inside Sales Representative/Customer Service
11 Years 5 Months- Inside sales representative/ Purchasing and receiving of small equipment and contractor supplies
- Greeted customers, built rapport, and provided tailored solutions, boosting customer satisfaction.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Drove sales and generated leads for new business, enhancing fleet utilization.
- Rented large and small equipment to customers, recommended and sold additional supplies, fulfilled orders in person and over the phone, and managed data entry
- Drove sales and generated leads for new business, contributing to improved fleet utilization
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Answered customers' questions regarding products, prices, and availability.
- Managed friendly and professional customer interactions.
- Determined needs and delivered solutions, effectively overcoming objections through consultative selling.
- Operated forklift to transport materials safely within the warehouse./ warehouse stocker and showroom
Inside Sales Representative/Customer Service
3 Years- Maintained detailed records of daily activities in online customer database to ensure data accuracy.
- Developed and maintained a varied and reliable sales portfolio by identifying customer needs and tailoring offerings.
- Documented accurate customer interactions in database to enhance record-keeping efficiency.
- Created advertising brochure for vendors to support sales initiatives.
Inside Sales for concrete block, Counter Sales
3 Years- Developed expertise in data entry, analysis, and reporting to support informed decision-making.
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Paid attention to detail while completing assignments.
- Reviewed and completed paperwork, identified discrepancies, and implemented timely resolutions.
- Applied analytical skills to address complex problems and enhance team performance.
Manufacturer of wire and cable/ Inspector
11 Years- Conducted performance tests and quality assurance tests of goods to meet product certification requirements.
- Monitored quality assurance measures to mitigate risk of consumer lawsuits.
- Utilized raw materials to create complete, commercially viable products.
- Worked with raw materials to develop complete and commercially viable products.
- Produced items in bulk and removed assembling complexities by using automated systems.
- Inspected incoming materials against documentation for accuracy and quality.
- Maintained organized work area by cleaning and removing hazards.
Education
High School Diploma
Skills
- Sales order processing
Sales forecasting
- Familiar with CRM systems
- Excellence in driving sales
Relationship management
Ethical sales
Effective communication
Professional presentations
Results-oriented
Motivated and organized
Multitasking in fast-paced environments
- Adaptable to change
Disclaimer
I strive for and hold myself accountable to the highest standards personally and professionally. I would love to put my energetic Sales and Customer Service skills to work for you. I am a hard worker and I know I would be a great fit for your company. I would love the opportunity to meet with you and discuss my Sales and Customer Service qualifications to help benefit your company. Thank you in advance for your consideration. Thank you, Darla Mang
Education
other
References
- Bill Esposito, 386-561-8908, Bonita Springs, Florida, Familiar with my Enterprise/Alamo experience
- Felix Garcia, 239-825-1246, Naples, Florida, Familiar with my United Rentals experience
- Jeffrey Hemenway, 239-677-1246, Ft Myers, Florida, Personal Reference
Timeline
Sales Associate
Dal-tile
07.2024 - 10.2026Read More
Receiving/Inside Sales/ Customer Service
Beacon Building Products
06.2021 - 06.2024Read More
Inside Sales Representative/Customer Service
Enterprise Rental Car
10.2008 - 03.2020Read More
Inside Sales Representative/Customer Service
United Rentals Inc.
01.2005 - 01.2008Read More
Inside Sales for concrete block, Counter Sales
Krehling Ind.
01.2002 - 01.2005Read More
Manufacturer of wire and cable/ Inspector
Cable USA
01.1991 - 01.2002Read More
LaSalle Senior High School
High School Diploma
Read More