Darla Theis
McKinney
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Manager successful at handling payroll administration and patient relations for multi-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with hospitals and specialty practices to extend patient care reach.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Practice Manager
Lone Star Kids Care
08.2021 - 11.2023
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Ordered all office supplies and kept check on inventory levels.
- Provided supervision and management to team of support personnel.
- Boosted staff morale by offering constructive feedback and specific direction.
- Addressed and remedied all patient or team member issues.
- Developed and implemented strategies to improve patient access, satisfaction and care quality.
- Oversaw accounting, budgeting, and financial reporting.
- Consulted with outside healthcare professionals to create lunch and learns.
- Developed policies and procedures for effective practice management.
- Created and implemented organizational policies and procedures.
- Trained interns and newly hired team members on office procedures and computer system.
- Developed close working relationships with front office and back office staff.
- Supervised team of 20 office personnel.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Communicated closely with patients, ensuring medical information was kept private.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Office Manager
Mission Regan
04.2022 - 08.2022
- Maintained computer orders and volunteer system.
- Created, maintained and updated request & donation system for warehouse.
- Assisted in coordinated special projects and shipments.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw warehouse inventory orders and processed for pick up.
Medical Assistant
Anna Family Healthcare
09.2021 - 04.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
Office Coordinator/Staff Nurse
Collin County Pediatrics
12.2008 - 08.2021
- Interacted with parents by phone, email, or in-person to provide information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff or providers.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Addressed complaints made by patients and staff by escalating issues to supervision for further investigation.
- Supported billing staff by making corrections to insurance information for filing.
- Pediatric triage for 3 providers using the Barton Schmitt Protocol book and logging all calls.
- Referral coordination between providers and patients.
- Collaborated with clinical staff to provide ongoing education and instruction for current and new equipment and test.
- Coordinate holiday coverage for providers and staff.
- Performed time and attendance data entry, printed completed payroll and made necessary corrections.
- Updated and maintained schedules for patients as well as managed client correspondence.
- Maintained updated list of employee credentials and notified staff when professional licenses and certifications approached expiration.
- Planned and supported staff office meetings by preparing agendas and setting up audio-visual equipment.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
- Oversaw office records and maintained strict document control.
- Reviewed and sent medical records to other physicians upon request.
- Coordinated luncheons with Pharmaceutical Representatives.
- Aided with prescription refill requests.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 11 employees.
- Oversaw the construction of our new building including the buildout of the sublease for tenants.
- Assisted medical assistants or providers as needed for rooming patients, administering vaccines or providing care during procedures.
Education
No Degree -
Collin College
McKinney, TX06.1992
Skills
- Medical Personnel Recruitment
- Referral Management
- Policy and Procedure Development
- Electronic Health Records
- Schedule Management
- New Hire Training
- Employee Performance
- Payroll Administration
- Staff Management
- Budget Oversight
- Policy Implementation
- Regulatory Compliance
- Supplies Ordering
- Practice Management
- Marketing
- Bookkeeping
- Workflow Planning
Affiliations
American Heart Association
American Lung Association
Texas Emergency Medicine Association
Asthma & Allergy Foundation of America
Certification
- EMT - Basic (Current DSHS certification)
Timeline
Office Manager
Mission Regan
04.2022 - 08.2022
Medical Assistant
Anna Family Healthcare
09.2021 - 04.2022
Practice Manager
Lone Star Kids Care
08.2021 - 11.2023
Office Coordinator/Staff Nurse
Collin County Pediatrics
12.2008 - 08.2021
No Degree -
Collin College
- EMT - Basic (Current DSHS certification)
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