Ashley McClain
McKinney
Summary
Dedicated professional with a background in human resources and healthcare. Recognized for reliability and ethical leadership with a strong blend of advanced organizational, technical, and strategic planning skills. Proficient in working both independently and collaboratively to achieve operational success.
Overview
7
7
years of professional experience
Work History
Information Representative
Md Anderson Medical Cancer Center
02.2023 - 08.2023
- Provided comprehensive guidance to over 100 cancer patients and families, ensuring clarity on treatment options, services, and resources within a complex oncology care system.
- Managed data for research visits by organizing and maintaining electronic and paper systems for protocol records and grant documentation.
- Coordinated patient access to specialized oncology services, appointments, and support programs, ensuring a seamless and confidential patient experience by adhering to HIPAA regulations.
- Delivered exceptional support by addressing patient inquiries and resolving concerns through effective professional phone communication while effectively communicating critical information regarding appointment scheduling and preparation to patients, families, physicians and research teams through various channels.
- Independently managed patient rights, advocated for their needs, and collaborated with medical staff to ensure physical and emotional well-being remained top priority.
Human Resource Specialist
United States Army
01.2018 - 06.2022
- Maximized team knowledge and productivity by delivering comprehensive training, ongoing support, and clear direction to service members on best practices, regulatory protocols, and policy adherence.
- Facilitated benefits enrollment, on-boarding, and financial program assistance while addressing compensation inquiries, coordinating leave of absence requests, and ensuring adherence to organizational procedures and policies.
- Maintained detailed records for a unit of over 350 personnel to ensure readiness for routine compliance audits, processed sensitive confidential documents and prepared reports including but not limited to HR metrics, PHI/PII, personnel accounting, and performance evaluations.
- Initiated and managed communication including memos, emails, phone calls and other correspondence to ensure clear and effective information flow, overseeing daily operational activities focusing on accurate accountability, meticulous record keeping, strategic planning, and coordination to optimize efficiency.
Childcare Provider
The Children's Ark
08.2016 - 01.2018
- Ensured safety and well-being of children by strictly adhering to security and safety protocols.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
- Fostered positive relationships with children and their families by providing exceptional hospitality and support.
- Facilitated emotional and social development by creating engaging activities and promoting strong behavioral skills.
- Designed and implemented educational lesson plans tailored to support individual growth and exploration of interests.
Education
Associate of Arts - Business
San Jacinto College
Pasadena, TX12.2024
No Degree - General Studies
Collin County Community College
Plano, TX01.2018
High School Diploma -
Plano Senior High School
Plano, TX06.2016
Skills
- Customer support
- Data entry proficiency
- Records management
- Multitasking
- Problem-solving
- Attention to detail
- Adaptability
Accomplishments
- Combat Action Badge earned for engaging in active combat, demonstrating leadership and resilience under high pressure conditions.
- Iraq Campaign Medal awarded for exceptional service in a combat zone, showcasing adaptability and dedication.
- Army Good Conduct Medal recognized for sustained ethical behavior, discipline, and professionalism over three years of honorable service.
Timeline
Information Representative
Md Anderson Medical Cancer Center
02.2023 - 08.2023
Human Resource Specialist
United States Army
01.2018 - 06.2022
Childcare Provider
The Children's Ark
08.2016 - 01.2018
Associate of Arts - Business
San Jacinto College
No Degree - General Studies
Collin County Community College
High School Diploma -
Plano Senior High School
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