Raquel Calado

• Used care values when answering phone calls for patient information.
• Located appointments in Epic and checked hospitalization status for patients.
• Helped patients, visitors, and employees enter hospital while giving accurate information and following confidentiality and visitation policies.
• Provided labels for entrants for appointments, visitation, vendors, interviews, and pharmacy.
• Kept work area clean each day, delivered strong customer service, directed customers to correct locations, and contacted help desk for computer, phone, Epic, and other daily support needs.
• Train new employees. assist the manager and review monthly schedules ensuring the schedule is correct
• Worked with clinical and administrative teams to improve patient flow and reduce delays.
• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Supported patient concerns with care teams to promote timely resolution and clear communication.
• Showed empathy with diverse patient populations and built trust through compassionate interactions.
• Promoted medication adherence, patient safety, and calm response while handling difficult situations.
• Delivered quality customer service to patients and medical staff.
• Reviewed each step of patient care and made proactive adjustments to avert issues.
• Monitored ongoing care and proactively corrected problems.
• Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.

• Maintained patient operating rooms, pre-op, PACU, restrooms, and common areas in line with infection-control standards.
• Disinfected high-touch surfaces with approved cleaning chemicals and hospital sanitation procedures.
• Collected soiled linens, waste, and sharps containers following safety protocols.
• Responded promptly to turnover rooms and special procedure rooms while supporting perioperative department standards.
• Restocked housekeeping carts with supplies and checked readiness for daily assignments.
• Followed isolation precautions when cleaning rooms with special precaution requirements.
• Trained new housekeeping staff on cleaning routines, equipment use, and workplace safety.
• Disinfected and mopped bathrooms to keep facilities sanitary and clean.

Math, science, social studies, English, gym, Portuguese