Darla Wheeler
Baytown
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Certification
25
25
years of professional experience
Work History
Policy Service Specialist
Farmers Insurance Company
04.2024 - 07.2026
- Processed policy changes and updates to ensure compliance with company standards and regulations.
- Assisted clients in understanding policy details, improving customer satisfaction and retention rates.
- Reviewed and resolved policy discrepancies to maintain accuracy and consistency in documentation.
- Coordinated communication between departments to streamline service delivery and enhance operational efficiency.
Repossession Agent
Capital One
08.2020 - 10.2024
- Assist current customers with existing accounts
- Developed relationships with clients to facilitate voluntary vehicle return and reduce conflict during repossessions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
AT&T
10.2018 - 03.2020
- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Processed orders and managed returns through CRM systems effectively.
- Collaborated with team members to improve service delivery processes.
- Trained new staff on customer service protocols and best practices.
Liability Claims Adjuster
GEICO
06.2017 - 03.2018
- Assist policyholders with first notice of loss, determine liability, schedule inspections, review documents for payment
- Evaluated and processed general liability claims, ensuring compliance with company policies and regulations.
- Analyzed initial loss reports to ensure accuracy and compliance with regulatory standards.
Credit Clerk
Conn's Home Plus
03.2015 - 12.2016
- Responsibilities
- Evaluate applicants credit history
- Process applications
- Assist sales associates with credit applications
Customer Service Representative
West Corp.
05.2012 - 03.2015
- Responsibilities
- Assist customers via telephone with account information
Benefits Specialist
Spherion/Hewitt
05.2006 - 12.2009
- Assist employees with enrollment/ renewal of health benefits
- Execute claims and/or pay outs
- Update and maintain employee/retiree records
Lead Customer Service Representative
Spherion Call Center
01.2002 - 01.2004
- Assist callers with questions regarding cell phone accounts
- Process account payments via telephone
- Resolve customer disputes and maintain team morale
Education
Associate - Social work
Lamar University
Beaumont, TX12-2013
Skills
- Sap
- Liability
- CSR
- Call Center
- Customer Service
- Customer Support
- Licensed insurance agent
- Continuing education
- Goal-oriented mindset
- Integrity and ethics
Certification
- Property and Casualty Insurance License
- June 2017 to May 2019
- Licence for TX and LA
Timeline
Policy Service Specialist
Farmers Insurance Company
04.2024 - 07.2026
Repossession Agent
Capital One
08.2020 - 10.2024
Customer Service Representative
AT&T
10.2018 - 03.2020
Liability Claims Adjuster
GEICO
06.2017 - 03.2018
Credit Clerk
Conn's Home Plus
03.2015 - 12.2016
Customer Service Representative
West Corp.
05.2012 - 03.2015
Benefits Specialist
Spherion/Hewitt
05.2006 - 12.2009
Lead Customer Service Representative
Spherion Call Center
01.2002 - 01.2004
Associate - Social work
Lamar University
Assessments
- Customer service — Proficient
- April 2020
- Identifying and resolving common customer issues
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.