Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Memory Care Director
Village On The Park
Denton, TX
04.2024 - 07.2024
Developed and implemented programs to improve memory care services.
Trained staff on dementia-related topics such as communication techniques, safety protocols, and end-of-life care.
Collaborated with families to develop individualized care plans for residents.
Promoted the facility's memory care services through public outreach initiatives.
Provided guidance to clinical staff members on best practices for handling difficult behaviors associated with dementia.
Ensured compliance with all applicable laws and regulations related to memory care services.
Facilitated weekly meetings between family members, healthcare providers, and other stakeholders involved in resident care.
Created an environment that supported socialization among residents living in the memory unit.
Community Sales Director
Riverside Oxford Memory Care
Fort Worth, TX
10.2023 - 03.2024
Developed and implemented sales strategies to increase the community's market share.
Identified potential customers, developed relationships with key decision makers, and negotiated contracts.
Conducted regular meetings with team members to review sales performance and discuss goals.
Created detailed reports highlighting current sales trends and opportunities for improvement.
Developed incentive plans to motivate sales staff and maximize revenue growth.
Established partnerships with local businesses to cross-promote products or services.
Organized promotional events such as open houses, seminars, webinars., to generate leads.
Managed budgeting processes related to marketing campaigns and promotions.
Monitored competitors' activities and identified new business opportunities in the marketplace.
Executive Director
Carver Heights Estates
Arlington , TX
08.2022 - 06.2023
Developed and implemented strategic plans to ensure organizational growth and development.
Managed the organization's financial resources and operations to maximize efficiency and effectiveness.
Provided oversight of all departments to ensure compliance with established policies and procedures.
Recruited, trained, mentored, evaluated, coached, and managed staff members to ensure success in achieving their goals.
Reviewed monthly financial statements for accuracy before presenting them for approval by the board of directors.
Maintained positive relationships with media outlets to increase visibility of organizational activities.
Assisted in developing budgets for each departmental unit within the organization.
Oversaw day-to-day administrative tasks related to personnel files or payroll processing.
Maintained accountability for operational and fiscal integrity, effectively managing designated budget.
Recruited, hired, and trained employees on operations and performance expectations.
Sales Specialist
Sinceri Senior Living
Vancouver, WA
04.2022 - 08.2022
Developed and implemented sales strategies to increase customer base.
Created customized presentations for potential customers.
Conducted market research to identify target markets and develop pricing strategies.
Maintained accurate records of customer interactions and transactions.
Resolved customer complaints in a timely manner.
Tracked competitor activities, products, services, and prices.
Built strong relationships with key accounts through regular visits and follow-ups.
Generated daily reports on sales performance metrics such as revenue goals achieved.
Monitored trends in the industry to stay informed about competitive landscape.
Participated in team meetings to review progress against objectives set by management.
Community Resource Director
Eagle Ridge Alzheimer's Special Care Center
Denton , TX
10.2021 - 04.2022
Collaborated with senior leadership to set long-term objectives for the company.
Conducted regular meetings with department heads to review progress on strategic initiatives.
Analyzed customer feedback data to identify trends in product performance or customer service issues.
Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Monitored market conditions and competitor activities to inform business decisions.
Served as a public spokesperson at industry events or conferences.
Education
High School Diploma -
Sanger High School
Sanger, TX
05-1989
Skills
Recruiting and Hiring
Family Support
Onsite tours
Medication inventory
Compliance Oversight
Effective Communication
Affiliations
Reading
Walking
Gardening
Certification
CALM
References
References available upon request.
Timeline
Memory Care Director
Village On The Park
04.2024 - 07.2024
Community Sales Director
Riverside Oxford Memory Care
10.2023 - 03.2024
Executive Director
Carver Heights Estates
08.2022 - 06.2023
Sales Specialist
Sinceri Senior Living
04.2022 - 08.2022
Community Resource Director
Eagle Ridge Alzheimer's Special Care Center
10.2021 - 04.2022
High School Diploma -
Sanger High School
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