Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlandra Taylor

Chicago,IL

Summary

Dynamic professional with a proven track record at Dunkin Donuts & Baskin Robbins, enhancing customer satisfaction through strategic initiatives and effective communication. Skilled in complex problem-solving and time management, I successfully streamlined processes, resulting in improved team productivity and customer engagement.

Overview

20
20
years of professional experience

Work History

Associate

Dunkin Donuts & Baskin Robbins
08.2025 - Current
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.
  • Analyzed customer data to identify trends and anticipate customer needs.

Tradeshow Coordinator

JNV Production Inc.
01.2006 - Current
  • Maintained accurate records of exhibitor information, payments, and contract details for easy reference during future events.
  • Optimized booth traffic flow by designing intuitive floor plans that encouraged visitor movement and interaction.
  • Developed targeted marketing campaigns to attract new exhibitors and increase overall participation.
  • Assisted in the selection of keynote speakers to enhance the value proposition provided by our events while also meeting budgetary constraints.

Customer Service Representative

Mariano's
04.2020 - 08.2025
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cook Manager

Chiago Public Schools
08.2020 - 10.2024
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Maintained clean and organized restaurant to comply with hygiene and health regulations.
  • Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
  • Streamlined beverage preparation processes, leading to faster service times and higher customer satisfaction.

Education

High School Diploma -

Washington House Vocational
Chicago, IL
05-2015

High School Diploma -

Washington House Vocational
Chicago, IL
05-2015

Skills

  • Time management
  • Complex Problem-solving
  • Task prioritization
  • Problem-solving

Timeline

Associate

Dunkin Donuts & Baskin Robbins
08.2025 - Current

Cook Manager

Chiago Public Schools
08.2020 - 10.2024

Customer Service Representative

Mariano's
04.2020 - 08.2025

Tradeshow Coordinator

JNV Production Inc.
01.2006 - Current

High School Diploma -

Washington House Vocational

High School Diploma -

Washington House Vocational