Darlene Blanco
Customer Services
The Bronx,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Specialist
Chipolte
New York, NY
01.2013 - 06.2018
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed customer service improvement initiatives to decrease customer wait times.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Used consultative techniques to understand customer needs and make strategic referrals to business partners.
Education
High School Diploma -
Bronx International High School
Bronx, NYSkills
Good communication skills
Timeline
Customer Service Specialist
Chipolte
01.2013 - 06.2018
High School Diploma -
Bronx International High School