Darlene Boivin
East Wareham,MA
Overview
16
16
years of professional experience
Work History
CXPC coordinator
Federal Express
Johnston, Rhode Island
08.2024 - Current
- Coordinated daily operations for efficient package processing and pick up .
- Contributed to development and implementation of operational policies to enhance efficiency.
- Facilitated communication between different departments in order to resolve issues quickly.
- Resolved customer complaints in a timely manner while upholding company standards.
- Managed communication between departments to streamline workflow and enhance collaboration.
- Oversaw logistics planning to ensure timely shipment of packages and services.
- Coordinated daily schedules for multiple drivers and transportation routes.
- Coordinated real-time communication between drivers and customers to ensure timely service updates.
- Resolved customer inquiries and issues regarding deliveries and logistics.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Resolved customer complaints related to service issues or delays.
- Monitored vehicle locations using GPS technology and communicated real-time status to stakeholders.
- Reviewed routes daily to adapt to traffic and weather conditions., daily traffic and weather conditions to adjust plans, meeting daily requirements, and service needs.
- Provided timely updates to customers regarding their orders or requests.
- Answered customer requests with information about product availability, shipping information and status updates.
Ops Coordinator CSP
FedEx
Quincy, USA
11.2020 - 08.2024
- Assisted in daily operational tasks to enhance workflow efficiency.
- Responsible for the dispatch of transportation with PD and line haul.
- Dispatched transportation with PD and line haul.
- Maintained service integrity and performed safety checks for regulatory compliance.
- Investigate potential performance issues.
- Investigated potential performance issues.
- Maintains and updates vehicle maintenance.
- Investigated customer service complaints and communicated with customers to resolve issues.
- Coordinated daily operations for package processing and delivery schedules to ensure timely services.
- Managed day-to-day operations of the department including scheduling tasks and assigning duties.
- Facilitated communication between different departments in order to resolve issues quickly.
- Facilitated interdepartmental communication to expedite issue resolution.
- Provides operational support.
Senior ops administrator
FedEx
Seekonk, USA
11.2020 - 11.2022
- ITQA, MRL, truck inspection, dispatch, service mail, customer service calls, basic office work.
- Assisted with PDM operations by coordinating tasks and supporting team members.
- Generated detailed reports to support decision-making processes.
Senior ops administrator
FedEx
Middleborough, USA
05.2018 - 11.2020
- ITQA, MRL, customer service mail and calls, over dues, missing packages.
Package handler
FedEx
Middleboro, USA
11.2018 - 04.2019
- Package handler loaded trucks helped manage line.
Store Manager/Assistant Store Manager
Chipaway stables
Acushnet, USA
04.2010 - 01.2018
- Helped manage and run store, paper work, ordering, manage money.
Education
Apponaquet
Lakeville, MASkills
- Customer service
- Communication skills
- Time management
- Documentation review
- Dispatch coordination
- Route optimization
- Logistics planning
- Real-time communication
- Vehicle tracking
- Problem solving
- Incident reporting
- Attention to detail
- Effective communication
- Conflict resolution
- Performance monitoring
- Safety compliance
- Dispatching procedures
- Emergency protocols
- Driver communication
- Prioritizing calls
- Problem-solving
- Tracking systems
- Call handling
- Delivery procedures
- Adjusting routes
- Route navigation
- Verifying coverage
- Multitasking and organization
- Improving operations
- Schedule coordination
Timeline
CXPC coordinator
Federal Express
08.2024 - Current
Ops Coordinator CSP
FedEx
11.2020 - 08.2024
Senior ops administrator
FedEx
11.2020 - 11.2022
Package handler
FedEx
11.2018 - 04.2019
Senior ops administrator
FedEx
05.2018 - 11.2020
Store Manager/Assistant Store Manager
Chipaway stables
04.2010 - 01.2018
Apponaquet