Darlene Bolan

Investigated and resolved complex complaints for clients and internal teams.

• Oversaw daily customer service operations, streamlining workflow to enhance service delivery.
• Coached and trained team members on effective practices, fostering a supportive environment for professional growth.
• Acted as primary contact in absence of supervisor, ensuring continuity of service.
• Managed client inquiries on property preservation services via phone and email, ensuring timely and accurate responses.

• Provided personalized assistance to adults with intellectual and developmental disabilities, promoting independence and daily living skills
• Assisted clients with meal preparation, personal hygiene, household chores, and medication administration
• Facilitated field trips and engaging activities with clients, fostering social interaction and community integration