Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thomas Brown

Madison,WI

Summary

Seasoned Commercial Driver Trainer and Delivery Driver with a proven track record of enhancing the operational efficiency of Waste Management through expert route planning and exceptional customer interaction. Skilled in defensive driving and clear communication, consistently ensuring on-time deliveries and maintaining a clean driving record. Demonstrates a strong commitment to safety and customer satisfaction.

Overview

39
39
years of professional experience

Work History

Delivery Driver

Stoughton Lumber
Stoughton, Wisconsin
01.2024 - Current
  • Maintained accurate records of goods delivered and collected payments as required.
  • Identified mechanical problems with vehicles, completed basic repairs and helped coordinate more serious maintenance needs.
  • Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
  • Inspected vehicles' condition, supplies and equipment before and after trips
  • Verified accuracy of items loaded onto truck against shipping documents.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Cleaned interior and exterior of delivery vehicle at end of shift as needed.
  • Utilized GPS and maps for efficient route planning.
  • Promoted positive customer service by delivering on-time shipments and fully resolving issues.
  • Inspected vehicle and maintained gas, oil and water levels.

Commercial Driver Trainer

Waste Managment
Madison, WI
05.1986 - 12.2023
  • Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
  • Inspected and maintained vehicle supplies and equipment to ensure vehicles remained in proper working condition.
  • Responded quickly to customer complaints and gathered pertinent information to make educated decisions for remediation.
  • Operated commercial trucks over long distances while adhering to strict timelines set by clients or employers.
  • Worked well with dispatchers to communicate route and schedule changes.
  • Added fluids, checked tires and kept interior and exterior spotless as part of vehicle upkeep.
  • Carried out emergency roadside repairs when needed such as replacing tires or jumpstarting batteries.
  • Maintained accurate logs of working hours or of vehicle service or repair status, following applicable state and federal regulations.
  • Established relationships with agency representatives to complete towing jobs efficiently and according to procedures.
  • Used pallet jack and forklift to load and unload products at distribution centers and route locations.
  • Followed regular schedule of pickups for individual customers and groups.
  • Updated logs with timely and accurate information meet internal requirements and DOT recordkeeping demands.
  • Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Communicated effectively with customers and dispatch personnel via two-way radio systems.
  • Inspected truck for defects and safe operating condition before, during and after trips.
  • Conducted daily DOT pre-trip inspections according to set checklist.

Education

High School Diploma -

Madison East High School
Madison, WI
05-1976

Skills

  • Defensive driving
  • Commercial driving
  • Delivery logging
  • Order picking and processing
  • Attention to detail
  • Verbal and written communication
  • Route planning
  • Route logs
  • Current CDL license
  • Trip planning
  • Dry vans
  • Customer interaction
  • Excellent sense of direction
  • Forklift operation
  • Vehicle cleaning and maintenance
  • Documentation and reporting
  • Safe driving
  • Defensive driver training
  • Clean driving record
  • Loading and unloading
  • Clear communication
  • Dependable and reliable

Timeline

Delivery Driver

Stoughton Lumber
01.2024 - Current

Commercial Driver Trainer

Waste Managment
05.1986 - 12.2023

High School Diploma -

Madison East High School

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Thomas Brown