Darlene Buckley
Lake Worth,FL
Summary
I am a people driven Goal-oriented Customer Service Manager with 28 years of experience in leadership roles. Detail-focused and driven to help employees succeed in meeting and exceeding sales goals. Charming salesperson skilled in communication and collaboration for best-in-class service. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
28
28
years of professional experience
Work History
Customer Service Manager
Winn Dixie Supermarket
06.1994 - Current
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Followed through with customer requests to resolve problems.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Increased regulatory compliance by accurately completing tasks and adhering to safety regulations.
- Completed special projects by using effective decision making, critical thinking and time management skills.
- Maintained compliance with health code standards.
- Trained and led team of many department team members.
- Recruited, managed and motivated many-member retail team to give every guest positive and memorable experiences.
- Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
- Trained team members in successful strategies to meet operational and sales targets.
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Mentored new sales associates to contribute to store's positive culture.
- Trained and managed associates in customer service and sales techniques.
- Managed scheduling for store shifts to accomplish proper staffing.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Answered questions about store policies and addressed customer concerns.
Education
No Degree - Criminology
No Degree - Accounting And Business Management
High School Diploma -
05.1997
Skills
- Customer Service
- Time Management
- Quality Standards
- Scheduling and Coordinating
- Work Prioritization
- Employee Coaching and Motivation
- Personnel Training and Development
- Managing Operations and Efficiency
- Positive and Constructive Feedback
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager - Winn Dixie Supermarket
06.1994 - Current
University of South Florida - No Degree, Criminology
Palm Beach State College - No Degree, Accounting And Business Management
Lake Worth High School - High School Diploma,
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