Darlene Carreto
Jackson,WY
Summary
Highly motivated Office Manager with six years of experience in the hospitality industry. Specializes in data entry and communication, effectively coordinating administrative tasks and managing schedules in fast-paced environments. Expertise in streamlining workflows and ensuring compliance with organized systems enhances office functionality. Provides prompt support to visitors and staff, contributing to positive guest experiences.
Overview
11
11
years of professional experience
Work History
Office Manager
Jackson Hole Vacation Condominiums
Wilson, Wyoming
2024.06 - Current
- Welcomed owners and guests during check-in and assisted with RCI timeshare exchanges.
- Maintained an organized filing system using Excel for supplies and office maintenance, facilitating quick access and ensuring compliance.
- Supervised staff members, organized schedules, and delegated tasks to guarantee the timely completion of daily projects.
- Managed phone calls, responded to emails, routed mail, and coordinated courier services efficiently.
- Processed annual fees in QuickBooks to ensure timely revenue collection. Processed payments for direct booking reservations, entertainment amenities, and outstanding debts.
- Ensured the accurate filing of warranty deeds to uphold legal compliance and facilitate condominium purchases.
- Conducted room inspections, restocked supplies, reported maintenance issues, assessed cleanliness, and managed check-ins and check-outs.
- Negotiated contracts with vendors to secure favorable terms and achieve cost savings.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
Delivery Driver
Alpha Transport Inc
JACKSON, WY
2024.12 - 2026.07
- Efficiently delivered luggage bags from the airport to the designated address on file per bag, using GPS systems to optimize delivery paths.
- Communicated delivery times to guests to foster trust and enhance company loyalty.
- Utilized a work application to monitor delivery times and captured photographic evidence of luggage to confirm delivery at the designated location specified on the ticket.
Patient Scheduling Coordinator
St Johns Physicians Clinic
Jackson, WY
2021.12 - 2024.07
- Assumed leadership role, working with multi-disciplinary staff managing 8 clinics, communicating with nurses to improve overall patient experience, care, and response times.
- Managed front office customer service, appointment management, billing, and administration tasks, streamlining workflow and ensuring timely completion of intake forms and provider notifications.
- Directed calls to appropriate staff and clinics while multitasking with multiple software, maintaining courteous communication to enhance patient experience.
- Transmitted medical records, documents, orders, and referrals through scanning, faxing, and admitting into programs.
Host
Jackson Hole Airport
Jackson, WY
2020.12 - 2021.09
- Coordinated transportation, hotel stays, and provided information about Jackson to enhance guest experience.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele. Comforting guests who were having emotional breakdowns and needing assistance.
- Guided passengers to check-in kiosks and car rental pick-up locations, and assisted in locating lost items.
- Monitored guest safety and remained vigilant for suspicious items in departure and arrival areas to ensure secure environment.
- Performed regular restroom checks, restocked supplies, and handled minor cleaning.
Archaeological Technician
Forest Service
Laramie, WY
2019.05 - 2019.08
- Navigated challenging landscapes under extreme weather to conduct thorough site exploration, identifying artifacts in mountainous regions using compasses, maps, and GIS devices while carrying over 45 lbs of equipment.
- Executed safety protocols and effective communication while researching historic and prehistoric cultures related to target archaeological sites, documenting site activities to produce accurate records and reports.
- Conducted routine landscape surveys and field monitoring at Medicine Bow-Rout National Park and Thunder Basin National Grassland to assess conditions and track landscape coverage.
Roller Coaster Operator
Snowking Mountain Resort
Jackson, WY
2015.05 - 2018.08
- Instructed customers about functions and safety protocols for handling the ride appropriately. Comforted and assured customers who were anxious and nervous.
- Inspected equipment and completed reports to ensure compliance with company policy, performed maintenance, and monitored worn vehicle parts to uphold safety standards and extend operational lifespan.
- Cleared snow to ensure visitor accessibility and safety, digging out track for sleds while lifting and moving 100lb of equipment.
Education
Bachelor of Arts - Archeology
University of Wyoming
Laramie, WY2019-12
Skills
- Data Management
- Customer Service/Patient Relations
- Organization/Time Management
- Project Management
- Documentation skills
- Scheduling coordination
- Phone etiquette
- Bilingual (English/Spanish)
- QuickBooks usage
- Vendor Management
- Office administration
- Conflict resolution
- Clear oral/written communication
Languages
- English
- Spanish
Timeline
Delivery Driver
Alpha Transport Inc
2024.12 - 2026.07
Office Manager
Jackson Hole Vacation Condominiums
2024.06 - Current
Patient Scheduling Coordinator
St Johns Physicians Clinic
2021.12 - 2024.07
Host
Jackson Hole Airport
2020.12 - 2021.09
Archaeological Technician
Forest Service
2019.05 - 2019.08
Roller Coaster Operator
Snowking Mountain Resort
2015.05 - 2018.08
Bachelor of Arts - Archeology
University of Wyoming