Darlene Clark
Ellijay,GA
Summary
A highly motivated professional with 29 years of experience within the financial industry. Capable of grasping new concepts quickly and managing multiple priorities in a fast paced environment. Dependable and responsible. Willing to accept new challenges. Especially skilled at building effective, productive working relationships with clients and staff.
Overview
29
29
years of professional experience
Work History
Universal Banker
Truist Bank
Ellijay, GA
04.2023 - Current
- Provided customer service to clients by answering questions, resolving complaints and processing transactions.
- Explained banking products and services such as checking accounts, savings accounts, loans and credit cards to potential customers.
- Assisted customers with online banking setup and troubleshooting issues.
- Balanced currency, coin and checks in cash drawers at ends of shifts and calculated daily transactions using computers or calculators.
- Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
- Performed fraud prevention duties by monitoring suspicious activity on customer accounts.
Bank Teller Supervisor
BB&T (now Truist Bank)
Ellijay, GA
08.2011 - 04.2023
- Supervised and evaluated teller staff, providing feedback on performance;.
- Ensured compliance with all banking regulations and procedures;.
- Assisted in developing and implementing training programs for new tellers;.
- Provided advice to customers regarding account options, financial services and products;.
- Resolved customer complaints promptly and efficiently;.
- Developed strategies to improve customer service standards;.
- Maintained accurate records of transactions, deposits, withdrawals.;.
- Monitored cash levels in each teller's drawer;.
- Processed customer requests for loans or other services;.
- Assisted with daily balancing of the branch's accounts;.
- Reconciled discrepancies between actual cash amounts and book balances;.
- Responded to inquiries from internal and external auditors regarding bank policies and procedures;.
- Conducted regular audits of teller activities to ensure accuracy of transactions;.
- Reviewed and approved time sheets for teller staff members;.
- Scheduled staff shifts according to business needs and staffing requirements;.
- Generated reports outlining daily transaction activities at the branch level ;.
Business Services Assistant
BB&T (now Truist Bank)
Ellijay, GA
08.2011 - 04.2023
- Provided administrative support to the Business Services team, including scheduling meetings and preparing documents.
- Organized and maintained files, both physical and digital, in accordance with departmental procedures.
- Coordinated travel arrangements for members of the Business Services team, including booking flights and hotels.
- Prepared expense reports for team members using company software applications.
- Answered incoming calls from customers and clients, providing assistance as needed.
- Compiled data into spreadsheets for analysis by management personnel.
- Assisted with special projects such as research or report writing as requested by supervisors.
- Edited written documents for accuracy prior to submission to senior staff members.
Mortage Loan Officer
Century South Bank (now Truist Bank)
Ellijay, GA
08.2000 - 08.2001
- Assessed customer financial status and credit worthiness to determine eligibility for mortgage loans.
- Conducted interviews with prospective clients to gather information regarding loan applications.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Ensured compliance with all federal, state and local regulations related to mortgage lending.
- Negotiated terms and conditions of loan agreements with borrowers.
- Maintained current knowledge of secondary market trends, government programs and other available financing sources.
- Processed new loan applications in accordance with established guidelines.
Mortgage Loan Processor
Century South Bank (now Truist Bank)
Ellijay, GA
08.1997 - 08.2000
- Reviewed loan applications and verified accuracy of borrower information.
- Assessed credit reports to determine eligibility for mortgage loans.
- Processed loan documents and ensured compliance with federal regulations.
- Provided customer service by responding to inquiries regarding loan status.
- Prepared closing documents, including title policies, deeds, and other related items.
- Verified that all conditions of the loan have been met prior to disbursement of funds.
- Analyzed financial data such as income, assets, liabilities, and credit history to determine risk factors associated with each loan application.
- Submitted completed loan packages to underwriting department for approval or denial decisions.
- Ordered appraisals and title services on behalf of borrowers when necessary.
- Compiled documentation required for submission to government agencies for processing.
Bookkeeper
The Bank of Ellijay (now Truist Bank)
Ellijay, GA
08.1996 - 08.1997
- Provided customer service by answering inquiries related to bookings and providing information about available options.
- Maintained accurate records of all bookings made, including contact information, dates, costs and other relevant details.
- Managed client accounts by ensuring that all payments are received in a timely manner.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Conducted monthly bank reconciliations.
- Performed month-end closing activities.
- Assisted with the preparation of budgets and forecasts.
- Managed payroll processing for staff members.
- Reviewed employee expense reports for compliance with company policies.
- Resolved billing discrepancies with vendors or customers promptly.
- Analyzed financial information to recommend or develop efficient use of resources and techniques to improve profitability.
Teller
The Bank of Ellijay (now Truist Bank)
Ellijay, GA
06.1995 - 08.1996
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Answered customer inquiries regarding bank products and services.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
- Cross-sold additional bank products when applicable to meet customer needs.
- Performed daily reconciliation of teller drawer within established limits.
- Maintained confidentiality of all customer records and information according to company policies.
- Explained the features of various banking products available to customers.
- Identified opportunities to refer customers to other areas of the bank for additional services.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Reported any operational issues or system regulations.
- Maintained confidentiality of bank records and client information.
- Built and maintained client relationships through quality, personalized interactions.
Education
High School Diploma -
Gilmer High School
Ellijay, GASkills
- Vendor Management
- Financial Recordkeeping
- Invoice Processing
- Payroll Administration
Timeline
Universal Banker
Truist Bank
04.2023 - Current
Bank Teller Supervisor
BB&T (now Truist Bank)
08.2011 - 04.2023
Business Services Assistant
BB&T (now Truist Bank)
08.2011 - 04.2023
Mortage Loan Officer
Century South Bank (now Truist Bank)
08.2000 - 08.2001
Mortgage Loan Processor
Century South Bank (now Truist Bank)
08.1997 - 08.2000
Bookkeeper
The Bank of Ellijay (now Truist Bank)
08.1996 - 08.1997
Teller
The Bank of Ellijay (now Truist Bank)
06.1995 - 08.1996
High School Diploma -
Gilmer High School