Hi, I’m
Darlene Clark
Justin,TX
Summary
Personable Shopper skilled at locating merchandise to fulfill orders and suggesting reasonable replacements for out-of-stock items. Excellent organizational skills coupled with service-oriented mindset. Dedicated to building long-term relationships with loyal customers. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
24
years of professional experience
Work History
Instacart
Instacart Shopper/ Driver
01.2020 - Current
Job overview
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Worked productively with customers to meet order requirements and service expectations.
- Interacted with guests in friendly and knowledgeable way.
- Loaded and unloaded orders at customer's homes or locations.
- Consulted with customers on food selections and custom order requests.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Picked and packed order items.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Envoy Airlines
Flight Attendant
04.1999 - 05.2021
Job overview
- Advised passengers of flight regulations to maximize safety and security.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Answered passenger questions and provided solutions to issues arising during flights.
- Assisted passengers with storing luggage and helped locate seating.
- Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
- Ensured safety and comfort of customers onboard aircraft.
- Relayed updates and information to passengers after confirming key details with pilot.
- Monitored cabin during flights and responded to passenger inquiries or issues.
- Delivered food and beverage service, reading material and other in-flight services.
- Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Responded to passenger emergencies to provide first aid.
- Used excellent customer service skills in addressing passengers' needs.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Education
International Air And Hospitality AcademyOntario, CA
Certificate Of Completion from Airline Industry
02.1997
Skills
- Safety Rules
- Food Handling Standards
- Effective Multitasking
- Productivity Performance
- Delivery Management
- Personal Shopping
- Guest Satisfaction
- Serve Customers
- Client Needs Assessment
- Compliance Requirements
- Customer Relations
- Company Safety Procedures
- Completing Purchases
- Guest Experiences
Timeline
Instacart Shopper/ Driver
Instacart
01.2020 - Current
Flight Attendant
Envoy Airlines
04.1999 - 05.2021
International Air And Hospitality Academy
Certificate Of Completion from Airline Industry
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