DARLENE COLEMAN
Highlands,TX
Summary
Seasoned Office Manager offering leadership experience in administrative positions. Well-versed in industry practices and procedures. Top-notch management abilities in financial, personnel and clerical areas.
Overview
20
20
years of professional experience
Work History
Office Manager
Riverfront RV Park
06.2007 - 10.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Hardware Store Clerk
Ace Hardware
03.2003 - 04.2006
- Boosted store efficiency by operating cash registers, handling transactions, and reconciling end-of-day reports.
- Proven ability to learn quickly and adapt to new situations.
Veterinary Technician
Wesleyan Vet Clinic
07.2000 - 02.2003
- Assisted in preparation and administration of anesthesia for surgical processes.
- Prepared, sterilized and maintained medical instruments and equipment.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Body Shop Office Manager
Heritage Paint & Body Shop
04.1997 - 07.2000
- Improved customer satisfaction by addressing concerns promptly, providing timely updates on vehicle repairs, and ensuring high-quality service.
- Developed strong relationships with insurance companies, resulting in expedited claim processing and faster turnaround times for customers.
- Implemented an appointment scheduling system that enhanced time management and optimized resources allocation within the body shop.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
Education
Associate of Applied Science - Safety Management
Lee College
Baytown, TX12-2022
Associate of Applied Science - Process Technology
Lee College
Baytown, TX05-2020
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- Data Entry
- Billing
- Credit and collections
Timeline
Office Manager
Riverfront RV Park
06.2007 - 10.2016
Hardware Store Clerk
Ace Hardware
03.2003 - 04.2006
Veterinary Technician
Wesleyan Vet Clinic
07.2000 - 02.2003
Body Shop Office Manager
Heritage Paint & Body Shop
04.1997 - 07.2000
Associate of Applied Science - Safety Management
Lee College
Associate of Applied Science - Process Technology
Lee College
Similar Profiles
Gladys PraxedeGladys Praxede
Certified Nursing Assistant at Balfour at Riverfront ParkCertified Nursing Assistant at Balfour at Riverfront Park
Leslie GuerraLeslie Guerra
Care Partner at Balfour At Riverfront ParkCare Partner at Balfour At Riverfront Park
Aubrey HarrelsonAubrey Harrelson
Camp Host/Customer Service Representative at Peach Beach RV Park/Gunkel OrchardsCamp Host/Customer Service Representative at Peach Beach RV Park/Gunkel Orchards