Darlene Donofrio
Saugerties,NY
Summary
Hardworking and motivated Manager with 17 years of experience and record of success in PERS industry . Solid history balancing team performance, customer service targets and business objectives. Decisive leader with good planning and organizational skills.
Overview
36
36
years of professional experience
Work History
Manager
HealthAlliance Hospital Broadway Campus
Kingston, NY
09.2004 - 06.2021
- Provided oversight and guidance to office staff and technicians. Liaison for Medicaid, Office For The Aging and Managed Long Term Care caseworkers.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Entering and maintaining subscriber information in Sales Force, Provider Link and Carepartners.
- Billing private pay subs, OFA and MLTC’s
- Installing and service calls for PERS
Recreation Respite Coordinator
Inflight, Inc
Germantown, NY
08.2001 - 08.2004
- Planned activities for 2-3 individuals ages 12-14 with developmental disabilities.
- Provided one on one staffing for community activities.
- Activities included sleigh riding, museums, picnics, swimming and hiking.
Residence Manager
United Cerebral Palsy of Ulster County
Kingston, NY
08.1985 - 12.1996
- Responsible for oversight and guidance 14 residents , 18 direct care employees and two shift supervisors.
- Facilitating staff meetings and Individual Service Planning meetings with Residents, family members and caseworkers.
Education
High School Diploma -
Saugerties Senior High School
Saugerties, NY01.1983
Organizational Leadership
Ulster Leadership Development Institute
Kingston, NY06.2009
Marketing
Phillips Lifeline Academy Professional Development
Framingham, MASkills
- Sales Techniques
- Staff development
- Marketing
- Issue and conflict resolution
Community Activities
Committees:
Ulster County Office For The Aging Caregiver’s Conference Committee
Ulster County Senior Games Committee
Ulster County Coalition Elder Abuse Committee
Volunteer:
United Way of Ulster County Loan Executive & Community Fund Allocation
Board of directors for Resource Center For Accessible Living 2010-2017
Timeline
Manager
HealthAlliance Hospital Broadway Campus
09.2004 - 06.2021
Recreation Respite Coordinator
Inflight, Inc
08.2001 - 08.2004
Residence Manager
United Cerebral Palsy of Ulster County
08.1985 - 12.1996
Marketing
Phillips Lifeline Academy Professional Development
Organizational Leadership
Ulster Leadership Development Institute
High School Diploma -
Saugerties Senior High School