Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Ducharme

Lincoln,RI

Summary

Friendly Cosmetologist with 27 years of experience in customer care. Exceptional knowledge of modern haircare trends with outstanding attention to detail and commitment to individualized client care. Dedicated to maintaining clean and professional workspaces for customer comfort.


Focused Educator offering experience in promoting positive and inclusive learning environments. Committed to developing engaging curriculum to meet varied learning needs.

Overview

30
30
years of professional experience

Work History

Cosmetologist

Self Employed
, MA
04.1997 - Current
  • Booked appointments, answered phones, greeted clients, handled payments and created client service tickets.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Researched latest trends in hair and makeup to stay updated on color, style and technique.
  • Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Processed payments, entering sales in register for prompt customer service.
  • Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
  • Answered phone calls and emails to schedule client appointments.

Cosmetologist Instructor

Tri-County Regional Vocational High School
Franklin, MA
09.2010 - 06.2015
  • Applied various teaching aids to minimize learning gaps and instruct and motivate students.
  • Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Emphasized safe working and classroom conditions and practices.
  • Increased student participation by facilitating interesting and relevant events.
  • Oversaw curriculum implementation and continuous improvement of industry best practices.

Education

Associate of Arts - Human Services

Community College of Rhode Island
Lincoln, RI
09.2013

Skills

  • Adaptable to Changing Client Needs
  • Originality and Creativity
  • Client Consultations
  • Supply Ordering and Maintenance
  • Memorization Techniques
  • Issue Resolution
  • Payment Transactions

Timeline

Cosmetologist Instructor

Tri-County Regional Vocational High School
09.2010 - 06.2015

Cosmetologist

Self Employed
04.1997 - Current

Associate of Arts - Human Services

Community College of Rhode Island

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Darlene Ducharme