Darlene Griffin
San Antonio,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
District Training and Administrative Assistant
Farmers Insurance District Office 44
01.2023 - 08.2023
- Established administrative support to District 44 and District Manager.
- Assisted development and implementation of new administrative procedures.
- Provide training and support to Framers Agents and staff with APEX Guidewire system, polices and product knowledge.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
Customer Sales and Service Representative
Framers Insurance - James Elias Agency
06.2019 - 12.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Farmers Insurance Agency - Denise Kuerrner Agency
04.2016 - 04.2019
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
High School Diploma -
Kennedy High School
La Palma, CASkills
- Office Administration
- Microsoft Excel / Word
- Customer and client relations
- Customer Service
- Business Administration
- Problem Resolution
Certification
2019 Property & Casualty
2020 Life & Health
2020 District 44 Award & Excellence in System
2021 District 44 Agency Operation
Timeline
District Training and Administrative Assistant
Farmers Insurance District Office 44
01.2023 - 08.2023
Customer Sales and Service Representative
Framers Insurance - James Elias Agency
06.2019 - 12.2022
Customer Service Representative
Farmers Insurance Agency - Denise Kuerrner Agency
04.2016 - 04.2019
High School Diploma -
Kennedy High School
2019 Property & Casualty
2020 Life & Health
2020 District 44 Award & Excellence in System
2021 District 44 Agency Operation
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