Darlene Hand
Dedicated Customer Service Representative with extensive experience in problem-solving, active listening, and data entry. Proven ability to train new staff and optimize service processes for improved customer satisfaction.
Work History
Customer Service Representative
35 Years 11 Months- Resolved customer inquiries regarding tax regulations and procedures, ensuring accurate information delivery.
- Assisted taxpayers in navigating online services and forms, enhancing user experience.
- Collaborated with cross-functional teams to streamline service processes and improve response times.
- Trained new staff on customer service protocols and IRS systems, fostering team development.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Cashier
7 Years 2 MonthsManaged customer interactions to facilitate merchandise selection and processed transactions at the cash register. Contributed to retail operations during summer employment while pursuing education from 1977 to 1984.
Processed customer transactions efficiently, ensuring accurate handling of cash and credit payments.
Maintained cleanliness and organization of cashier area to enhance customer experience.
Assisted customers with inquiries, providing exceptional service to enhance satisfaction.
Recreation Assistant
1 Month- Organized recreational activities to enhance resident engagement and well-being.
- Assisted in developing tailored programs to meet individual needs of residents.
- Coordinated transportation for residents to off-site recreational events and activities.
- Collaborated with healthcare staff to ensure safety and accessibility during activities.
- Implemented feedback systems to improve program effectiveness and resident satisfaction.
Automated Typewriter Operator
5 MonthsProduced accurate typed materials and documentation using Mag Card II. Delivered consistent support through a structured 9 to 5 work schedule.
Clerk Transcriber
8 MonthsPerformed typing, organized filing, categorized mail, and managed phone inquiries. Assisted with typing tasks, filing documents, sorting incoming mail, and answering phone calls. Supported office operations through typing, filing, sorting of mail, and responding to phone communications.
Processed and organized documents for state departments to ensure efficient workflow.
Education
High School Diploma
- Business Administration
Bachelor of Science - Business Education
Associate of Applied Science - Executive Secretarial Science
Skills
Accomplishments
I am proud of receiving an Associate Applied Science Degree in Executive Secretarial Science. As well as receiving my Bachelor of Science Degree in Business Education.
Timeline
Customer Service Representative
Recreation Assistant
Automated Typewriter Operator
Clerk Transcriber
Cashier
Morgan State University
Pemberton High School
Cheyney State University
Burlington County College
15,25, and 35 years of Working for same Company
This was a job i needed at the time. Married for two years, and just had my first child a year before. Once I was hired i liked the work i was doing. Their were constant changes in what we did with the government Law. It allowed me to understand more about our government, how it works from the President to our Local Goverment Officials. I felt good about my part i played in Educating the public in understanding the la and how it effected their taxes. So i clocked in 15 years, I started involving myself more in Training our new Hires, or helping implementing other Departments into our work site. With all i continued to learn, I soon found myself at 25 years, and then 35 years.