Darlene Hanvey
Phelps,NY
Summary
Dynamic retail professional with extensive experience at Wal-Mart, excelling in inventory management and staff training. Proven track record in enhancing customer satisfaction and reducing operational costs through effective budgeting. Strong leadership and conflict resolution skills drive team performance and foster a positive work environment. Committed to achieving operational excellence and continuous improvement.
Overview
2027
2027
years of professional experience
Work History
Assistant Manager
J.C. Penney
Rochester, NY
- Directed daily operations to optimize store performance and enhance customer satisfaction.
- Formulated scheduling strategies to enhance labor cost efficiency while ensuring service quality.
- Executed promotional display strategies to enhance product visibility and stimulate sales growth.
- Evaluated sales data to uncover trends and optimize merchandising strategies.
- Facilitated vendor coordination to guarantee timely delivery of merchandise and supplies.
- Oversaw daily operations to guarantee efficient store functionality.
- Oversaw inventory management, cash handling, and store opening and closing operations.
- Resolved customer complaints promptly and professionally to enhance client satisfaction.
- Supervised store employees in a dynamic environment through proactive communication and constructive feedback.
- Facilitated hiring, training, and mentoring of new staff members.
- Oversaw product level maintenance and inventory control for merchandise, ensuring optimal stock availability.
- Executed point of sale opening and closing procedures with precision.
- Mentored new hires throughout onboarding to ensure readiness and role proficiency.
- Executed merchandise rotation and display strategies to highlight new products and promotions.
- Enhanced sales performance through strategic design of innovative visual merchandising displays and store layouts.
- Facilitated regular performance evaluations for staff, delivering constructive feedback and fostering professional development.
- Enhanced sales performance and reduced shrinkage by delivering exceptional customer service and strictly following standard operating procedures.
- Cultivated a positive work environment by strengthening relationships among team members through team-building initiatives and regular recognition of individual contributions.
- Developed and implemented effective store schedules aligned with forecasted customer levels and employee expertise.
- Oversaw guest interactions at front counter, addressing inquiries about products.
- Streamlined labor scheduling to align with store requirements while maintaining budgetary compliance.
- Enhanced store profitability through strategic implementation of cost-saving measures and optimized inventory management practices.
- Ensured adherence to laws, regulations, and policies by systematically reviewing store procedures and implementing corrective actions.
Manager's Assistant
Wal-Mart
Rochester, NY
07.2022 - Current
- Supported daily operations by coordinating schedules and managing communications between departments.
- Assisted in inventory management by tracking stock levels and organizing product displays.
- Streamlined administrative processes, improving efficiency in document handling and reporting.
- Contributed to training programs for new employees, enhancing team productivity and knowledge retention.
- Researched vendor options and provided recommendations to enhance procurement processes.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
- Conducted comprehensive data analysis which helped identify areas for improvement within the division.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Managed multiple tasks simultaneously, maintaining strict deadlines and ensuring accuracy in all deliverables.
- Reduced operational costs with thorough budget analysis and effective cost-saving measures.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Store Manager
Dollar General Market
Rochester, NY
10.2020 - 06.2022
- Managed inventory control, including stock replenishment and loss prevention strategies.
- Trained and mentored staff on best practices for customer service and product knowledge.
Owner
Darlenes Daycare
Victor, NY
10.2006 - 05.2021
- Supported daily operations by coordinating schedules and managing communications between departments.
- Oversaw inventory management by monitoring stock levels and arranging product displays.
- Streamlined administrative processes, improving efficiency in document handling and reporting.
- Contributed to training programs for new employees, enhancing team productivity and knowledge retention.
- Researched vendor options and provided recommendations to enhance procurement processes.
- Played a key role in the successful implementation of new company policies, providing training and guidance to staff members as needed.
- Conducted comprehensive data analysis which helped identify areas for improvement within the division.
- Contributed to a positive work environment by fostering strong relationships with colleagues and promoting open communication among team members.
- Oversaw simultaneous task management while upholding strict deadlines and ensuring accuracy in all deliverables.
- Reduced operational costs with thorough budget analysis and effective cost-saving measures.
- Assisted in talent acquisition efforts by reviewing resumes, scheduling interviews, and participating in candidate evaluations during hiring processes.
- Improved customer satisfaction ratings, addressing client concerns promptly and professionally.
- Collaborated with cross-functional teams to ensure timely completion of projects while maintaining high-quality standards.
- Facilitated smooth operations during managerial absences by stepping up as an interim leader when required.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Conducted performance evaluations and provided constructive feedback to employees.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Volunteered to help with special projects of varying degrees of complexity.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
High School Diploma - Math, English
Midlakes High School
Phelps, NY1982
Skills
Customer service
Money handling
Staff management
Retail operations management
Employee performance evaluations
Employee scheduling
Inventory management
Employee performance
Scheduling and planning
Coaching and mentoring
Conflict resolution
Performance evaluation
Compliance
Customer service and satisfaction
Fast learner
Multitasking and time management
Timeline
Manager's Assistant
Wal-Mart
07.2022 - Current
Store Manager
Dollar General Market
10.2020 - 06.2022
Owner
Darlenes Daycare
10.2006 - 05.2021
Assistant Manager
J.C. Penney
High School Diploma - Math, English
Midlakes High School