Darlene Inclema
Rochester,NY
Summary
Dynamic nursing leader with expertise in collaborative leadership, team management, and culture transformation. Proven track record of enhancing service delivery and operational efficiency within healthcare settings.
Overview
17
17
years of professional experience
Work History
Senior Director of Nursing and Inpatient Services
The Villa of Hope
Rochester, NY
12.2025 - Current
- Led strategic initiatives to enhance program effectiveness and service delivery.
- Collaborated with cross-functional teams to improve operational workflows and client outcomes.
- Developed and implemented training programs for staff to elevate service standards.
- Analyzed program performance metrics to identify areas for improvement and drive results.
- Assessed candidate qualifications through interviews and scouting efforts to ensure staffing excellence.
- Fostered partnerships with community organizations to expand resource availability for clients.
- Guided budgeting processes, ensuring alignment with organizational goals and priorities.
RN Coordinator
Rochester Psychiatric Center
Rochester, NY
07.2024 - 12.2025
- Coordinated patient care plans with interdisciplinary teams to enhance treatment effectiveness.
- Facilitated communication between healthcare providers and patients to ensure continuity of care.
- Developed training materials for staff on best practices in psychiatric nursing protocols.
- Monitored patient progress and adjusted care strategies based on clinical assessments.
- Conducted regular audits of patient records for compliance with regulatory standards.
- Managed scheduling of nursing staff to optimize resource allocation and coverage.
- Implemented quality improvement initiatives to enhance service delivery within the facility.
Health Services Coordinator
Helio Health
Rochester, NY
04.2020 - 07.2024
- Coordinated patient care services to enhance access and improve outcomes.
- Developed and implemented health programs to address community needs effectively.
- Collaborated with multidisciplinary teams to streamline service delivery processes.
- Managed patient records using electronic health record systems for accuracy and compliance.
- Conducted training sessions for staff on best practices in health services coordination.
- Facilitated communication between patients, providers, and community resources to ensure comprehensive care.
- Enhanced team performance through regular training sessions, promoting best practices in health services coordination.
- Analyzed program data to identify areas for improvement and optimize resource allocation.
- Supervisions of nursing staff
Director of Nursing Services
The Shorewinds Nursing and Rehabilitation Center
Rochester, NY
11.2018 - 04.2020
- Led nursing staff to enhance patient care and operational efficiency across all departments.
- Developed and implemented quality assurance protocols to improve patient outcomes and compliance.
- Mentored nursing personnel, fostering professional development and improved team dynamics.
- Streamlined medication management processes, reducing errors and enhancing safety measures.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
- Collaborated with interdisciplinary teams to design patient-centered care plans, improving overall satisfaction.
- Ensured adherence to regulatory standards, maintaining accreditation with state health agencies.
- Managed budgetary constraints effectively, ensuring optimal resource allocation for high-quality care delivery.
- Facilitated staff training programs that elevated clinical competencies and enhanced service delivery.
Director of Nursing Services
The Arc Of Monroe
Rochester, NY
11.2016 - 04.2018
- Established effective communication channels between nursing staff and other departments, improving overall program functionality.
- Enhanced staff retention and job satisfaction through comprehensive training programs and supportive leadership.
- Championed the use of technology in daily operations, leading to improved documentation accuracy and streamlined workflows.
- Mentored nursing staff in clinical skills development, fostering professional growth and excellence in practice.
- Developed new nursing policies for increased efficiency and better patient outcomes.
- Evaluated performance metrics regularly, identifying areas for improvement and implementing targeted interventions accordingly.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
Clinical Nurse Leader
Rochester Regional Health - St. Mary's Campus
Rochester, NY
01.2009 - 04.2018
- Developed training programs for new nurses, ensuring adherence to best practices and quality standards.
- Led interdisciplinary teams to enhance patient care outcomes and streamline treatment processes.
- Implemented evidence-based practices to improve clinical protocols and elevate care standards.
- Collaborated with healthcare professionals to create integrated care plans tailored to individual patient needs.
- Administered medications
- Enhanced flow from psych Emergency room to the inpatient unit.
- Mentored nursing staff in advanced clinical practices, fostering professional development and competency.
Education
Bachelor of Science - Nursing
Roberts Wesleyan University
Rochester, NY05-2015
Associate of Science - Registered Nurse
Monroe Community College
Rochester, New York, NY05-2009
Skills
- Collaborative leadership
- Culture transformation
- Team management
- Policy development
- Organizational development
- Team building and motivation
Timeline
Senior Director of Nursing and Inpatient Services
The Villa of Hope
12.2025 - Current
RN Coordinator
Rochester Psychiatric Center
07.2024 - 12.2025
Health Services Coordinator
Helio Health
04.2020 - 07.2024
Director of Nursing Services
The Shorewinds Nursing and Rehabilitation Center
11.2018 - 04.2020
Director of Nursing Services
The Arc Of Monroe
11.2016 - 04.2018
Clinical Nurse Leader
Rochester Regional Health - St. Mary's Campus
01.2009 - 04.2018
Bachelor of Science - Nursing
Roberts Wesleyan University
Associate of Science - Registered Nurse
Monroe Community College