Summary
Overview
Work History
Education
Skills
Timeline
Generic

Darlene Leon

Watsonville,CA

Summary

Accomplished Manager skilled at building an atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Motivational leader skilled at building relationships with customers, employees and senior management.

Overview

16
16
years of professional experience

Work History

Assistant Manager

Extra Space Storage
08.2023 - Current
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed detailed plans based on broad guidance and direction.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.

RX Shift Supervisor

CVS y MAS
11.2020 - 08.2023
  • Engaged and interacted with customers to create a positive shopping experience and drive revenue
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotations for seasonal events
  • Crossed trained to work in Pharmacy department.

Assistant Manager

Pier 1 Imports
07.2015 - 09.2020
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence
  • Met or surpassed business targets regularly through employee engagement and forward-thinking planning
  • Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.

Store Manager

Anna's Linens
08.2011 - 07.2015
  • Engaged and interacted with customers to create positive shopping experiences and drive revenue
  • Created work schedules according to sales volume and number of employees.

Store Manager

Brooks Brothers
12.2007 - 10.2009
  • Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies
  • Managed inventory control, cash control and store opening and closing procedures.

Education

Cabrillo College
Aptos, CA
01.1984

Skills

  • Strategic Planning
  • Business Development
  • Shift Scheduling
  • Business Analysis and Reporting

Timeline

Assistant Manager

Extra Space Storage
08.2023 - Current

RX Shift Supervisor

CVS y MAS
11.2020 - 08.2023

Assistant Manager

Pier 1 Imports
07.2015 - 09.2020

Store Manager

Anna's Linens
08.2011 - 07.2015

Store Manager

Brooks Brothers
12.2007 - 10.2009

Cabrillo College
Darlene Leon