Darlene Mccoy
Spokane
Summary
Dynamic and results-driven professional with extensive experience as a Cashier Night Manager at Grocery Boys. Proven track record in enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in inventory management and fostering positive customer relations, demonstrating strong work ethic and integrity. Committed to operational excellence and team development.
Overview
30
30
years of professional experience
Work History
Cashier Night Manager
Grocery Boys
Spokane, WA
08.1996 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Maintained clean and organized checkout area to ensure operational efficiency.
- Handled cash, credit, and refund transactions following company policies.
- Trained new cashiers on best practices for customer service and transaction processing.
- Implemented inventory management techniques to reduce shrinkage at checkout.
- Led team in achieving outstanding customer satisfaction ratings through effective service delivery.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Set up new sales displays each week with fresh merchandise.
- Supervised night operations to ensure optimal store performance and customer satisfaction.
- Trained and mentored new and existing staff to achieve best practices.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
Education
GED -
Spokane Community College
Spokane, WASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Product restocking
Timeline
Cashier Night Manager
Grocery Boys
08.1996 - Current
GED -
Spokane Community College