WILLIAM JIKAL
Henderson,Nevada
Summary
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
6
6
years of professional experience
Work History
Cashier/Griller/Night Manager
Makai Island Grill
Henderson, NV
07.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Reduced food waste by closely monitoring product inventory and properly storing items.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Cleaned and maintained kitchen equipment regularly.
- Cooked regular menu items and seasonal offerings according to corporate standards and guidelines.
Host/Sushi Chef
I Love Sushi
Henderson, NV, US
09.2019 - 11.2024
- Worked with the kitchen to keep customers informed about wait times and to answer questions about the food.
- Oversaw server balance and table turnover to ensure that customers were properly seated and satisfied.
- Assisted servers, food runners, and bussers in making sure the dining area was ready for each and every guest.
- Gathered information about the size of the guests' party, led them to their seats, and offered menus.
- Customer questions about hours, seating, and information were answered by me.
- Resolved guest and employee complaints to ensure complete customer satisfaction and workforce effectiveness.
- Kept track of reservations, alerted servers and managers when large groups arrived, and set up seating.
- Cashed out customers using cash registers and credit card machines.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Assisted customers with delivering orders, carrying additional trays and helping dish out items.
- Delivered pick-up and curbside orders to guests.
- Utilized culinary techniques to create visually appealing dishes.
- Modified recipes to accommodate dietary restrictions and allergies.
- Set up and broke down kitchen for service.
- Led sushi-making workshops for guests, adding interactive dimension to dining experience.
- Mastered traditional Japanese techniques and fused them with local flavors, creating unique dining experience.
Education
High School -
Palisades Charter High School
Los Angeles, CA06.2018
Skills
- Reservation coordination
- Multitasking
- Sales expertise
- Problem-solving
- Team building
- Customer service
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Order taking
- Product restocking
- Product knowledge
- Refunds and exchanges
- Staff training
- Basic math
- Gift card handling
Timeline
Cashier/Griller/Night Manager
Makai Island Grill
07.2023 - Current
Host/Sushi Chef
I Love Sushi
09.2019 - 11.2024
High School -
Palisades Charter High School