Alycia Williams
Lake Bluff,IL
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
6
6
years of professional experience
Work History
Cashier
McDonald’s
Lake Bluff, IL
09.2018 - 04.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Beauty Advisor
Ulta Beauty
Gurnee, IL
03.2023 - 08.2023
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Assisted clients in selecting appropriate skincare routines, resulting in improved skin health and overall satisfaction.
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
Restaurant Server
Hooters
Schaumburg, IL
08.2023 - 03.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Bussed and reset tables to keep dining room and work areas clean.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
Restaurant-Hostess
Chilis's Bar and Grill
Rosemont, IL
04.2024 - 05.2024
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
Education
High School Diploma - General Education
Lake Forest High School
Lake Forest, IL06.2020
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Active Learning
- Complex Problem-Solving
- Scheduling
- Handling Complaints
- Personal presentation
- Relationship Building
- Reservation handling
- Coordinating tasks
- Table Bussing
- Judgment and Decision Making
- Restaurant layout knowledge
- Social Perceptiveness
- Reservation planning
- Menu Memorization
- Server Support
- Memory retention
- Front-of-house display creation
- Reservation coordination
Languages
Spanish
Elementary
Timeline
Restaurant-Hostess
Chilis's Bar and Grill
04.2024 - 05.2024
Restaurant Server
Hooters
08.2023 - 03.2024
Beauty Advisor
Ulta Beauty
03.2023 - 08.2023
Cashier
McDonald’s
09.2018 - 04.2019
High School Diploma - General Education
Lake Forest High School