Darlene McKinney
Upper Marlboro,MD
Summary
Consummate healthcare administrator and U.S. Army veteran with over 10 years of proven leadership experience in patient administration and clinical supervision. Responsible for monitoring budgets and updating health records to service patients in clinical/ hospital entities. Extensive and progressive experience in healthcare management, health laws/regulations, training, and development. Proven ability to collaborate with teams to establish deadlines. Directly responsible for senior and executive level communication with existing and prospective clients to maintain effectiveness and efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Medical Referral Coordinator
Prairie Quest Counseling
Joint Base Andrews
06.2021 - 09.2022
- Scheduled appointments with specialists on behalf of clients.
- Demonstrated strong attention to detail and organizational skills in managing a high volume of referrals while maintaining exceptional levels of patient care.
- Maintained a high level of accuracy in referral documentation, ensuring smooth transitions between healthcare providers.
- Processed referral requests from patients, doctors and other health care professionals.
- Called insurance companies to get precertification and other benefits information on behalf of patients.
- Responded to patient inquiries to offer timely updates regarding referral status.
- Implemented ongoing training initiatives for existing employees, promoting continuous professional development within the organization.
Medical Receptionist
Maryland Primary Care and Wellness
Upper Marlboro, MD
03.2021 - 06.2021
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Organized paperwork such as charts and reports for office and patient needs.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
Health Specialists
U.S. Army
Fort Hood, TX
06.2013 - 03.2021
- Cleaned and sterilized medical instruments and disposed of contaminated supplies.
- Developed health plans for patients to improve overall health or recover from injuries and illnesses.
- Conducted physical exams of patients to diagnose illnesses and create patient histories.
- Contributed to public health research projects, enhancing evidence-based practice within the field of health promotion and disease prevention.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Assisted doctor with x-rays, sterilization and patient preparation.
- Increased appointment availability by effectively managing scheduling conflicts and cancellations.
- Reduced patient anxiety by explaining each step of their dental procedure in a clear and concise manner.
- Fostered a welcoming environment for all patients, promoting trust in the dental practice''s services.
- Took x-rays and properly disposed of materials.
- Implemented infection control measures according to OSHA guidelines, maintaining a safe work environment for both staff and patients.
- Improved patient satisfaction by providing thorough dental examinations and treatments.
Education
MBA - Business Administration
University of Maryland - College Park
College Park, MDHealthcare Administration -
Indiana University - Purdue University Fort Wayne
Fort Wayne, IN05.2022
Skills
- Pre-authorizations
- Insurance Verification
- Medical Terminology
- Multi-line phone proficiency
- Patient Scheduling
- Organizational abilities
- Data entry proficiency
- Appointment Scheduling
- Follow-up Coordination
- Healthcare Systems Understanding
- HIPAA Regulations
- Record preparation
- Critical Thinking
- Electronic Medical Record Software
- Healthcare ethics
- Business Administration
Certification
BLS
Timeline
Medical Referral Coordinator
Prairie Quest Counseling
06.2021 - 09.2022
Medical Receptionist
Maryland Primary Care and Wellness
03.2021 - 06.2021
Health Specialists
U.S. Army
06.2013 - 03.2021
MBA - Business Administration
University of Maryland - College Park
Healthcare Administration -
Indiana University - Purdue University Fort Wayne