Darlene Mercadel
Stockbridge,GA
Summary
Detail-focused HIM Document Specialist with experience supporting medical records, release of information, and patient communication. Manages incoming documents, verifies identifiers, scans and indexes records in EPIC, and performs quality checks to keep charts accurate, complete, and ready for use.
Overview
20
20
years of professional experience
Work History
HIM Document Specialist
EMORY HEALTHCARE
01.2018 - 05.2026
- Prepared medical record documents for scanning, ensuring all materials were ready for digital entry. Screen all incoming documents to verify appropriateness for placement in EPIC. Analyze and determine resolution when documents are missing information, such as labels and patient identifiers. Batch documents in proper order for prioritization using document types and tracking dates. Uses judgment when documents received from outside organizations are over the allowable scanning limit. Scan documents, ensuring proper image quality settings according to documents, utilizing OnBase software, which interfaces with EPIC. Indexes each document/medical record, making sure that documents go into the correct patient's chart and document type. Conducted quality checks to verify patient accuracy, account integrity, and document classification, maintaining high standards in medical record management. Handled daily operations including answering ROI calls from patients and inquiries from insurance companies regarding patient status, admissions, and discharge dates. Fax documents received via fax to the appropriate entities. Assigned work based on manager's guidance and prepared monthly schedules.
- Scanned, indexed, and filed medical records for easy retrieval.
- Reviewed document accuracy before routing to clinical departments.
- Organized and maintained patient documents within Emory Healthcare records systems to ensure accessibility.
Client Service Representative-Medical Records
IOD INCORPORATED @EMORY HEALTHCARE
01.2015 - 01.2018
- Processed incoming information requests by managing mail, assisting walk-ins, handling telephone inquiries, and promptly retrieving facsimile inquiries. Date stamps all requests and highlights pertinent data to facilitate processing. Validate requests. Release of information about a patient's medical records; review of authorization requests for validity according to HIPAA guidelines and state or federal statutes. ROI via EMR: Returns inappropriate authorizations and requests to the requester. Responded to ROI requests by looking up medical record numbers and filling out guides. Conducted business over the telephone while delivering exceptional customer service. Maintains confidentiality by keeping all information seen and heard in the facility in the strictest confidence. Scanned medical records and selected relevant information for photocopying per instructions.
- Assisted Emory Healthcare patients with registration and service questions.
- Scheduled appointments using Epic and clinic calendars.
- Verified insurance coverage and updated patient records.
Front Desk Medical Records Clerk
Family Functions, LLC
Union City, GA
01.2013 - 01.2015
- Greeted visitors and assisted behavioral health clients, doctors, and potential clients/staff professionally, enhancing patient experience; Originate and maintain Medical charts by processing the consumer/client record chart. Gathers patient information by collecting demographic information from a variety of sources; Pull and prepare Charts for scheduled Physician visits; Maintains patient confidence by keeping patient records/information confidential; Managed office opening and closing procedures, ensuring security and organization of environment; Delivered charts to assigned area within the office. Following CARF and HIPAA standards, maintains the consumer's confidentiality. Transmitted information and documents via computer, mail, or facsimile, facilitating efficient communication. Confirm appointments.
- Managed confidential medical records for family-centered service files
- Updated patient charts and demographic information
- Filed referrals, authorizations, and consent forms
Administrative Support to Passport and Transportation Department
Fort McPherson Military Installation
Fort McPherson, GA
01.2006 - 01.2011
- Coordinated travel arrangements for government personnel, securing commercial flights and rental vehicles while managing timely vendor payments.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Customer Service Call Center Rep
Comcast Communications Call Center
Jonesboro, GA
01.2006 - 01.2006
- Addressed Comcast Xfinity billing inquiries and account questions to ensure customer satisfaction.
- Resolved customer service issues through effective use of CRM and account notes.
- Supported Comcast customers with service issues by answering incoming calls and following up with outgoing calls.
- Scheduled service appointments and processed installation requests
Retail Supervisor
HMS HOST, Hartsfield Jackson Atlanta Airport
01.2006 - 01.2006
- Supervised and trained cashiers and store employees across 6 stores, demonstrating features of items sold and advising customers on new items.
- Supervised HMSHost retail associates across airport food and beverage locations.
- Trained team members on customer service, cash handling, and POS procedures.
- Monitored opening and closing tasks for airport retail operations.
Education
Bachelor of Science - Psychology
Columbia Southern University
Orange Beach, Al10-2026
Social Science
Delgado Community College
New Orleans, La01-1992
High School Diploma -
John McDonough 35 Senior High School
New Orleans, LA05-1978
Skills
- HIPAA compliance
- Medical records
- EPIC software
- Electronic data management
- Document indexing
- Records management
- Patient communication
- Quick learner
- Patient records
- Release of information
- Attention to detail
- Information verification
- Scheduling appointments
- Document scanning
Personal Information
Title: Customer Service Professional
Timeline
HIM Document Specialist
EMORY HEALTHCARE
01.2018 - 05.2026
Client Service Representative-Medical Records
IOD INCORPORATED @EMORY HEALTHCARE
01.2015 - 01.2018
Front Desk Medical Records Clerk
Family Functions, LLC
01.2013 - 01.2015
Administrative Support to Passport and Transportation Department
Fort McPherson Military Installation
01.2006 - 01.2011
Customer Service Call Center Rep
Comcast Communications Call Center
01.2006 - 01.2006
Retail Supervisor
HMS HOST, Hartsfield Jackson Atlanta Airport
01.2006 - 01.2006
Bachelor of Science - Psychology
Columbia Southern University
Social Science
Delgado Community College
High School Diploma -
John McDonough 35 Senior High School