Darlene Mullins
Summary
Well-qualified Human Resources Admin with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Human Resources Administrative Assistant
Grandover Resort
Greensboro, NC
12.2022 - Current
- Processed documentation for employee actions such as new hires, grievance resolutions and terminations.
- Scheduled and coordinated interviews between hiring managers and potential candidates.
- Responded to employee inquiries regarding benefits and other HR topics.
- Participated in recruitment and selection process for new hires.
- Created job descriptions on boards for vacant jobs.
- Developed and implemented policies and procedures to use for recruitment, employee relations and benefits administration.
- Screened applicant resumes and coordinated both phone and in-person interviews.
CUSTOMER SERVICE REP SR
UNITED HEALTH GROUP
09.2021 - 11.2022
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Preform quality audits of team member calls, provide feedback and discuss training opportunities as necessary
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
FRONT OF HOUSE MANAGER
CAROLINA FISH FRY
11.2020 - 06.2021
- Create schedules based on business needs, while maintaining labor costs Train new hires on company policies and procedures
- Execute weekly meetings with owner and team to improve customer experience
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
- Oversaw food preparation and monitored safety protocols.
- Performed cash handling activities and secured nightly bank deposits.
SCHOOL NUTRITION ASSISTANT
GUILFORD COUNTY SCHOOLS
10.2017 - 01.2021
- Input inventory into computer applications
- Perform clerical duties, inputting students' data into PC applications.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Completed data entry tasks with accuracy and efficiency.
FRONT LINE COOK
HIGH POINT REGIONAL HOSPITAL
03.2014 - 08.2014
- Analyze dietary information to ensure patients' needs are met Collaborate with team to ensure proper inventory count Experience in a fast-paced environment Provide meals for patients and hospital staff
Education
High School Diploma -
Northwest Guilford High
Associates Culinary Arts - undefined
Johnson & Wales University
Skills
- New Hire Orientation
- Technical Support
- HR Policies
- Business Administration
- Conflict Management
- Disciplinary Action
- Confidential Records Management
- New Employee Enrollment
- HRIS Management
- Customer Satisfaction
- Understanding of HR Policies
- Hiring and Retention
- Staff Recruitment and Hiring
- Resume Screening
- Interviewing and Prescreening
- Office Administration
- Open Enrollment
- Data Entry
- Health Plan Benefits
Timeline
Human Resources Administrative Assistant
Grandover Resort
12.2022 - Current
CUSTOMER SERVICE REP SR
UNITED HEALTH GROUP
09.2021 - 11.2022
FRONT OF HOUSE MANAGER
CAROLINA FISH FRY
11.2020 - 06.2021
SCHOOL NUTRITION ASSISTANT
GUILFORD COUNTY SCHOOLS
10.2017 - 01.2021
FRONT LINE COOK
HIGH POINT REGIONAL HOSPITAL
03.2014 - 08.2014
High School Diploma -
Northwest Guilford High
Associates Culinary Arts - undefined
Johnson & Wales University
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