Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
Generic

Darlene Ortega

Chicago,IL

Summary

Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

Overview

12
12
years of professional experience

Work History

Customer Service Cashier

Jewel Osco
11.2021 - 06.2024
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Processed customer orders and accurately handled payment transactions.
  • Performed cash, card, and check transactions to complete customer purchases.

Elderly Caregiver

Abcor Home Health
10.2018 - 07.2022
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted disabled clients to support independence and well-being.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Maintained clean, safe, and well-organized patient environment.
  • Transported individuals to events and activities, medical appointments, and shopping trips.

Customer Service Supervisor

Marianos
01.2016 - 02.2018
  • Coached employees through day-to-day work and complex problems.
  • Coached team members to deliver hospitable, professional service while adhering to set service models.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.

Shift Supervisor

CVS Pharmacy
04.2012 - 04.2016
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Responded to and resolved customer questions and concerns.

Education

Certificate - Cosmetology

Truman College
Chicago, IL
09.2001

Certified Nurses Assistant - Nursing

Wright College
Chicago, IL
06.1995

High School Diploma - General Studies

Amundsen High School
Chicago, IL
06.1985

Skills

  • Customer satisfaction

Languages

Spanish
Native or Bilingual

Interests

Calligraphy, Photography

Timeline

Customer Service Cashier

Jewel Osco
11.2021 - 06.2024

Elderly Caregiver

Abcor Home Health
10.2018 - 07.2022

Customer Service Supervisor

Marianos
01.2016 - 02.2018

Shift Supervisor

CVS Pharmacy
04.2012 - 04.2016

Certificate - Cosmetology

Truman College

Certified Nurses Assistant - Nursing

Wright College

High School Diploma - General Studies

Amundsen High School

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Darlene Ortega