Darlene Ortega
Chicago,IL
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments, and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
39
39
years of professional experience
Work History
Customer Service Cashier
Jewel Osco
11.2021 - 06.2024
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Redeemed coupons to discount purchases.
- Counted money in drawers at beginning and end of each shift.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Elderly Caregiver
Abcor Home Health
Chicago, IL
10.2018 - 07.2022
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted disabled clients to support independence and well-being.
- Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
- Maintained clean, safe, and well-organized patient environment.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Customer Service Supervisor
Marianos
Harwood Heights, IL
01.2016 - 02.2018
- Coached employees through day-to-day work and complex problems.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
- Identified customer service trends to provide recommendations for process and procedural improvements.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Shift Supervisor
CVS Pharmacy
Chicago, IL
04.2012 - 04.2016
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Responded to and resolved customer questions and concerns.
Customer Service Supervisor
Burlington
Harwood Heights, IL
01.2011 - 01.2013
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
Retail Sales Associate Cashier
Burlington
Harwood Heights, IL
01.2009 - 01.2011
- Helped customers complete purchases, locate items, and join reward programs.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted customers by answering questions and fulfilling requests.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
Teller
Currency Exchange
Chicago, Il
06.1985 - 06.1988
- Processed cash transactions accurately.
- Handled check-cashing services for personal and payroll checks.
- Issued money orders, processed bill payment, and balanced daily receipts
- Resolved customer inquiries promptly, enhancing overall satisfaction and loyalty.
- Processed auto title and registration, license plate renewal and city stickers.
- Greeted and assisted customers ensuring fast service.
- Worked at Currency Exchanges; Fullerton and Kimball Currency Exchange. Fullerton and Keeler Currency Exchange, and Milwaukee, Damen, North Ave Currency Exchange.
Education
Certificate - Cosmetology
Truman College
Chicago, IL09-2001
Certified Nurses Assistant - Nursing
Wright College
Chicago, IL06-1995
High School Diploma - General Studies
Amundsen High School
Chicago, IL06-1985
Skills
- Customer satisfaction
Languages
Spanish
Native or Bilingual
Interests
Calligraphy, Photography
Timeline
Customer Service Cashier
Jewel Osco
11.2021 - 06.2024
Elderly Caregiver
Abcor Home Health
10.2018 - 07.2022
Customer Service Supervisor
Marianos
01.2016 - 02.2018
Shift Supervisor
CVS Pharmacy
04.2012 - 04.2016
Customer Service Supervisor
Burlington
01.2011 - 01.2013
Retail Sales Associate Cashier
Burlington
01.2009 - 01.2011
Teller
Currency Exchange
06.1985 - 06.1988
Certificate - Cosmetology
Truman College
Certified Nurses Assistant - Nursing
Wright College
High School Diploma - General Studies
Amundsen High School